We're searching for a skilled Administrative Officer to provide essential support and ensure our operations run smoothly. If you thrive in a fast-paced environment and have a passion for providing effective and efficient administrative services, we want to hear from you.

Job details

About the Role

• Provide excellent customer focus in a friendly and helpful manner. Maintain the ability to communicate clearly and confidently with parents, patients, members of the public and departmental staff both in person and over the telephone.
• Provide high quality confidential secretarial and general administrative support to the Allergy and Immunology Department, Division of Medicine, including Nurse Manager.
• Provide confidential and personal support to staff.
• Perform data collection and data entry requirements as directed.
• Proficiently complete functions associated with the bookings for appointments, managing appointment cancellations, and rescheduling using the relevant information systems in a timely manner.
• Using clinical computer systems to record all demographic and Medicare details (e.g. HBCIS, ESM, POWERCHART) ensuring high quality data. 
• Perform accurate typing in an acute health care environment.
• Exercise judgement when necessary to solve immediate problems in situations where precedents have not been set and procedures are not defined.
• Work autonomously or with limited supervision, utilising discretion in the absence of decision makers by establishing work priorities, achieving work targets, contributing to team goals in a changing environment and solve immediate problems in situations where precedents have not been set and procedures not defined.
• Prepare and distribute agendas for meetings, book conference rooms, facilities and equipment and take accurate and thorough minutes during meetings.
• Establish, review and maintain an effective office record system in conjunction with other administrative staff within the unit/department of confidential documents, papers, internal correspondence, medical reports and manage computerised data.
• Participate in the development, implementation, review and maintenance of internal systems, processes and work practices.
• Provide a positive role model and demonstrate understanding and consideration for team members.
• Project a positive image for Queensland Health and CHQ and respect its high professional and ethical standards.
• You will also be directed to carry out incidental and peripheral tasks in addition to those outlined above, and which fall within the scope of your skills and experience.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 653095 - AO3 AO Allergy and Immunology - RD (PDF, 557KB)
  Role Description
  
  CHQ_Applicant Toolkit_2025 (PDF, 862KB)
  Application Kit
  
  CHQ_Information for Applicants_2025 (PDF, 837KB)
  Information Package for Applicants