Job search
Switchboard Supervisor
South Brisbane
As the Switchboard Supervisor you will support the efficient operation of the CHQ HHS switchboard service by providing service, guidance, support and mentoring to the staff and providing the business requirements in 24 x 7 environment. Children's Health Queensland Hospital and Health Service (CHQ HHS) is a recognised leader in paediatric healthcare, teaching and research. With a dedicated Interprofessional team of more than 4,500 people, our point of difference is in the way we provide comprehensive care to children, young people and their families every day. This is through our steadfast commitment to providing person-centred care at every level of our service and our continuous drive for service and operational excellence.
Job details
| Position status | Contract |
|---|---|
| Position type | Full-time,Non-Standard-Hours |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City,Brisbane - South |
| Job ad reference | QLD/H25CHQ654006 |
| Closing date | 21-Aug-2025 |
| Job duration | 3 months |
| Contact person | Melita Thompson |
| Contact details | 07 3068 3872 Access the National Relay Service |
About the Team
The Queensland Children's Hospital Switchboard is a dynamic team who provide courteous and professional switchboard services to staff and customers of the hospital. This is a 24/7 service.
About the Role
In this role you will coach and support others to deliver for children, young people and families (Leader of Others) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values. Your contribution will include:
- Perform the functions of operator of QCH Switchboard and provide after-hours supervision for switchboard, ensuring a professional, efficient, knowledgeable, courteous 24-hour service is delivered to stakeholders, clients and the public
- Commitment and contribution to Aboriginal and Torres Strait Islander health equity reform, to Close the Gap by 2033, as underpinned by the CHQ Aboriginal and Torres Strait Islander Health Equity Strategy 2022 – 2025.
About Children's Health Queensland Hospital and Health Service (CHQ HHS)
Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.
Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.
Inclusion and diversity
To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.
Some of the great benefits of working at CHQ HSS
If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:
- Opportunities for professional growth and development
- Competitive renumeration
- Annual pay increases
- 12.75% employer superannuation contribution
- 17.5% annual leave loading
- Salary packaging
- Employee wellness and assistance program
- Work/life balance, variety, and flexibility
You can find out more about why it's so great to work at CHQ HHS here.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.
Documents
Before applying for this vacancy please ensure you read the documents below.
-
Switchboard Supervisor - Role Description (PDF, 736KB)
Role Description
CHQ_Applicant Toolkit_2025 (PDF, 862KB)
Information Package for Applicants
CHQ_Information for Applicants_2025 (PDF, 837KB)
Information Package for Applicants
