Enable the optimal, effective and safe use of clinical information systems through testing, implementation, and evaluation practices. Work closely with the Clinical System Support Lead, the CHQ Health Informatics team, eHealth Queensland, and statewide groups to support change management activities in collaboration with clinical and other business staff within Children’s Health Queensland.

Job details

About the Role

• Work closely with the Clinical Systems Support Lead, and the Nursing Director Health Informatics, in the operational management of the CHQ clinical information systems with a focus on system change management activities, business continuity and end user support
• Liaise and communicate with the CHQ Digital Health Services partners in the delivery of the CHQ Health Informatics Program for example other HHSs, Pathology Queensland, eHealth, Clinical Excellence Queensland
• Provide expert knowledge and advice of the clinical systems used throughout the CHQ, including business continuity processes, changes management, business rules and system and workflow testing.
• Manage the state-wide clinical systems changes in consultation with CHQ digital partners, including planning, maintaining registers, testing and communication.
• Provision of first line support and training to CHQ staff in the use of the various clinical information systems.
• Collection of performance measures to analyse data, monitor and evaluate benefits realised by the introduction of the CHQ clinical systems with consideration given to the identification of quality and service improvement activities.
• Coordination and planning of the Health Informatics team activities and general administrative tasks, as allocated by the Clinical Systems Support Lead, and the Nursing Director Health Informatics
• Actively participate in a working environment supporting quality human resources management practices including employment equity, anti-discrimination, occupational health and safety, and ethical behaviour.
• Develop a positive culture within our DIgital Health Services which encourages and recognises high performance, builds leadership capabilities and supports staff to maximise their health and wellbeing.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 655193 - AO5 Clinical Systems Support Officer_RD (PDF, 573KB)
  Role Description
  
  CHQ_Applicant Toolkit_2025 (PDF, 862KB)
  Application Kit
  
  CHQ_Information for Applicants_2025 (PDF, 837KB)
  Information Package for Applicants