The position of Senior Technical Specialist Servers will provide high level technical direction, support, and advice to maintain defined enterprise service levels in one or more technology domains for the Children’s Health Queensland to ensure high quality ICT services.

Job details

About the Role

• Establish and maintain highly effective working relationships with other staff within the department to ensure the alignment and integration of operational services, processes, and service levels.
• Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
• Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
• Ensure end to end service delivery for the end user computing environment within Children's Health Queensland.
• Install, configure, test, optimise, implement, and commission end user computing environment components in accordance with approved resource capacity allocation plan.
• Prepare comprehensive reports, documentation, and recommendations on the operational performance of the end user computing environment.
• Mentor team administrators and support personnel, provide technical guidance, ensure authorised processes and documentation is followed by team members, and correct non-compliance of service operations.
• Proactively monitor service resources and components to ensure a high level of security, continuity, capacity, and end-to-end availability, and escalate areas of concern.
• Perform administrative functions and other duties as directed by the Technical Operations Manager. 

 About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO6 Senior Technical Specialist - Servers - RD (PDF, 577KB)
  Role Description
  
  CHQ_Applicant Toolkit_2025 (PDF, 862KB)
  Application Kit
  
  CHQ_Information for Applicants_2025 (PDF, 837KB)
  Information Package for Applicants