As the Porter Supervisor you will lead a team to deliver efficient and effective portering services across the Queensland Children's Hospital precinct, including the Mater Hospital, Ronald McDonald House (RMH), Radiation Oncology Mater Centre and Centre for Children's Health Research (CCHR).

Job details

About the Team

The Patient Support Services team is comprised of seven essential units that work collaboratively to ensure the smooth operation and safety of the healthcare environment. These units include Cleaning, which maintains hygiene and infection control standards; Linen, responsible for the supply and management of hospital textiles; Waste, which handles the safe and efficient disposal of various waste streams; and Porterage, which supports the movement of patients, equipment, and supplies throughout the facility. The Help Desk serves as a central communication hub, coordinating service requests and support tasks. CELS (Central Equipment Loan Service) provides and manages the distribution of medical equipment to support clinical care. Lastly, Security ensures the safety and protection of patients, staff, and visitors. Together, these units form a cohesive team dedicated to supporting patient care and hospital operations.

About the Role

In this role you will coach and support others to deliver for children, young people and families (Leader of Others) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values. Your contribution will include:

• Coordinate and oversee Patient Support Services (PSS) staff to ensure all portering, linen, CELS and helpdesk services are delivered safely, efficiently, and in compliance with relevant standards, workplace health and safety requirements, risk management principles, and current legislative obligations.
• Provide portering support when required, such as during busy periods, to assist new staff, or to cover team breaks. This includes work in infectious Responsibilities may include, but are not limited to, positioning and transporting patients, collecting soiled linen and delivering clean linen, transporting medical equipment, collecting specimens, supporting helicopter arrivals, assisting with the help desk, and working in specialist areas such as theatres.
• Conduct regular rounding throughout the shift to provide hands-on support, monitor task execution, and ensure high standards of portering, linen, CELS and helpdesk services are maintained.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Porter Supervisor - Role Description (PDF, 271KB)
  Role Description
  
  CHQ_Applicant Toolkit_2025 (PDF, 862KB)
  Information Package for Applicants
  
  CHQ_Information for Applicants_2025 (PDF, 837KB)
  Information Package for Applicants