Deliver quality admin support to Kallangur Satellite Health Centre, ensuring smooth operations and a strong focus on patient-centred care.

Job details

About the role

• Provide a comprehensive range of administrative support to the Kallangur Satellite Health Centre.
• Maintain a high-quality administrative service which supports the commitments to the principles of patient focused care and quality management.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Rotate through various allocated administration positions within the Kallangur Satellite Health Centre, working across a roster with different shift times to provide a wide range of administrative support functions during the opening hours of the facility.
• Ability to work with the Facility Management team to successfully facilitate, promote and adapt to change to ensure continuous improvement in processes providing quality care to patients.
• Provide professional and high-level administrative and frontline support to all patients, visitors and employees of Kallangur Satellite Hospital, demonstrating understanding, empathy and patience, while ensuring confidentiality, tact, diplomacy and discretion whilst being accountable for the quality of work undertaken.
• As the first point of service either on the phone or face to face, liaise with patients and their representatives, clinical practitioners, and any person to whom or from whom service is provided or received, providing accurate, professional, courteous advice and support to all enquiries and queries following through to completion, while remaining calm and empathetic ensuring that patient care and safety is the priority and focus.
• Confidently communicate with all levels of staff and clients, understanding and anticipating needs, including undertaking investigations to find and implement solutions to meet those needs whilst demonstrating a positive service focus.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services;  and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application Support (PDF, 860KB)
  Application Kit
  
  Benefits for working with MN (PDF, 1.00MB)
  Application Kit
  
  KSH639926 - Role Description (PDF, 330KB)
  Role Description