Are you someone who enjoys building connections and providing clear, confident advice on departmental policies and procedures? Do you take pride in helping parents, carers and community members navigate concerns and reach positive outcomes?

This role offers a meaningful opportunity to contribute through respectful, solution-focused engagement across the school community.

If you're ready to make a tangible difference in the lives of students and their families every day, apply now and become an invaluable part of our school's success!

Job details

About the Department

The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

About the Role

The Metropolitan North Regional Services team is looking for someone dynamic and eager to achieve resolutions for parents, carers, and community members.

Responsibilities include:

• Provide quality advice and assistance, about departmental policy and guidelines, to parents, carers, and other members of the school community across the region
• Take an active role, as the first point of contact, in assisting parents, carers, and community members to resolve their concerns, by providing a conduit between them and school personnel
• Listen and understand using empathy and compassion, via initial telephone contact with parents, carers, and other community members regarding concerns or complaints, and refer them to the school to discuss a suitable outcome

About You

To succeed in this role, you will bring:

• Excellent interpersonal and communication skills
• The ability to listen with empathy and respond with professionalism
• Confidence in managing sensitive matters independently
• Strong administrative and record-keeping capability
• Ability to work effectively as part of a team

Interested? To Apply: 

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a 1-page written statement in response to the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. 

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE).

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MNR642049_25T Role Description (PDF, 238KB)
  Role Description
  
  Applicant Information Package (PDF, 245KB)
  Information Package for Applicants