Applications are invited for the temporary full-time vacancy of AO5 School Community Liaison Officer (SCLO).

This temporary vacancy is available ASAP to 26 June 2026 with a possibility of extension.

Please ensure you have the support of your line manager for release before applying for this opportunity.

This position is being offered in a Temporary Part-Time capacity (0.8FTE), 58 hours per fortnight.

Job details

This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.

About the Department of Education:

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.

Step Into Your Next Chapter:

This role reports to the Manager, Communications Team, Metropolitan North Region. As the SCLO, you will have the responsibility of:

• You will provide quality advice and assistance to parents, carers and other members of the school community across the region, requiring this role to be the first point of contact for parents, carers and other community members wishing to enquire about departmental policy and guidelines.   
• Take an active role in assisting community members to resolve their concerns and complaints by providing a conduit between the parents, carers and other community members.

Please view the role description for a full list of responsibilities.

The role of SCLO requires the following skills and capabilities:

• Listen and understand using empathy and compassion, to initial telephone contact with parents, carers and other community members' regarding concerns or complaints and refer them back to the school to negotiate a suitable outcome.
• Provide advice to parents, carers and other community members on a broad range of departmental policies and guidelines and assist them with their understanding of such policy and guidelines.
• Liaise between the parents, carers and other community members and the school, to achieve a suitable outcome and resolution of relevant issues.
• Foster open effective communication and develop relationships to enhance the likelihood of resolution of concerns between parents, carers, other community members and school personnel.
• Monitor progress and maintain accurate records of paperwork associated with parents, carers and other community members' contact with schools ensuring appropriate finalisation of record keeping process.
• Review progress, report on various projects, trends and action items and undertake investigation, research and analysis of sensitive and confidential matters.
• Maintain a high level of accuracy in correspondence and administrative documents, assisting with the development of efficient and effective record keeping processes and reviews.
• Encourage an environment in which high quality services are delivered by continually seeking improvements in administrative systems and processes.

Submit Your Application:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a 1-page written statement in response to the attached role description.
• Attach a copy of your mandatory qualifications/registration outlined in the attached role description 

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant Information Package (PDF, 245KB)
  Information Package for Applicants
  
  MNR685085_26E Role Description (PDF, 293KB)
  Role Description