Make a real difference behind the scenes. Support people through recovery and return to work.

We're looking for a proactive and people-focused Claims Management Officer.

In this role, you will provide meaningful assistance in supporting employees navigate through WorkCover,

Income protection claims and long-term sick leave.

If you enjoy problem-solving, working with people, and making a tangible impact, this is a role where your work truly matters.

If this sounds like you, we'd love to hear from you!

Job details

About us:

The Department of Education (DoE) is committed to delivering responsive services focused on equity and excellence to Queenslanders and their communities.

We promote equity and excellence by our commitment to respect, protect and promote human rights.

Our objectives are: a strong start for all children, every student realising their potential,fair and safe workplaces and communities, capable people delivering our vision.

Our vision is one of equity and excellence in a progressive, high performing education system that realises the potential of every student.

For more information about the department, please visit our website at www.qed.qld.gov.au

About the Role:

As a Claims Management Officer, you'll support the delivery of injury management services in order to help employees successfully return to work. You'll work closely with schools, external providers, and stakeholders to manage claims and improve outcomes.
Your day-to-day will include:

• Providing claims management services including completing and managing paperwork for WorkCover and Income Protection claims
• Entering leave on the Departments TSS (The Solution Series) payroll system
• Liaising with stakeholders including WorkCover and income protection insurers
• Processing claim related documentation and maintaining accurate records
• Monitoring payments and reconciling claims
• Supporting schools and teams with injury management processes
• Identifying opportunities to improve systems and service delivery

Please view the role description for a full list of responsibilities.

What You'll Bring:

You don't need to know everything on day one—but you'll thrive if you have:

• Strong organisational skills and attention to detail
• Confidence managing competing priorities and deadlines
• A customer-focused mindset with great communication skills
• The ability to build relationships and work collaboratively
• An interest in injury management, rehabilitation, or HR processes

Experience in administration, use of TSS (payroll system) claims, HR, or case management will be highly regarded.

Why join us?

• Meaningful work - Support people through challenging times
• Career pathways - Grow your career in HR, injury management or case management
• Flexible work options - Flexible work arrangements available
• Supportive team culture - Work with experienced professionals who value collaboration

Submit Your Application:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a 1-page written statement in response to the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant Information Package (PDF, 245KB)
  Information Package for Applicants
  
  MNR685867_26T Role Description (PDF, 312KB)
  Role Description