We want you! Join our team at Logan Hospital.

We are a place of opportunity—We want to empower you to build a long-term career at Logan Hospital, with more opportunities, no matter your role.

Job details

Your new Role:

You will provide an efficient booking and billing service for all patients and provide efficient utilisation of clinicians' schedules. Provide a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude.

This position operates with a high degree of independence in performing the duties of the position while maintaining open channels of communication between all staff within the department.

About You:

You will be values-driven, have a friendly personality and be a team player with the ability to:

• Exercise excellent verbal and written communication skills
• Utilise experience to handle a wide range of enquiries and provide excellent customer service
• Use their empathy and discretion related to sensitive situations
• Attend to and action enquiries for client appointments, cancellations and rebooking
• Build relationships, with strong influencing, negotiating and conflict resolution skills
• Typing of minutes and patient reports as required
• Prioritise workloads during busy periods and adapt quickly to changing priorities

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Logan Hospital:

Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.

We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.

Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.

Logan Hospital, a place of opportunity to make a difference and grow your career!

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS05634070 Role Description (PDF, 277KB)
  Role Description
  
  Application essentials - things you need to know (PDF, 371KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 415KB)
  Information Package for Applicants