To respond to general customer inquiries and provide timely and accurate information and assistance to clients and staff to facilitate service delivery within the Hospital setting.

Job details

Your key responsibilities

• Fulfil the accountabilities and responsibilities of this role in accordance with Metro South's purpose and objectives, as outlined below.
• Proficiently complete functions associated with the wait list of patients, booking for procedures/appointments within the timeframes indicated, managing cancellations, rescheduling and removals from the waiting list using the relevant information systems in a timely manner.
• High level of interpersonal and communication skills, both written and verbal. Provide excellent customer services, and communicate clearly and confidently with patients, members of the public and departmental staff over the phone, via email and in person and assist staff and clients in the work unit as requested.
• Register patient data onto relevant electronic databases and ensure patient data is updated in a timely manner.
• Utilise information systems to record and update all patient demographic information, Medicare details and referral details (e.g. HBCIS, ESM). Also, using these systems to track the movement of patient charts, health fund details and admission details, ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines and workplace instructions.
• Organise and coordinate patients' appointment activities, including the arrival of patients, booking appointments, management of cancellation/rescheduling of clinics, management of clinic waiting lists and coordinating appointments with other services. Ensuring transportation and follow up appointments are arranged.
• Perform reporting functions as appropriate, including bulk billing of patients according to treatment, item numbers and the Medicare schedule of benefits.
• Prepare electronic and manual medical record for new and review patients including sorting and distributing patients results (e.g. pathology, x-ray, etc) in accordance with appropriate unit practices.
• Retrieve, return and track medical records as required in a timely manner.
• Make use of available information systems recognising decision making in clinical and management settings depending on accurate, timely, relevant, complete, concise and readily accessible information.
• Assist departmental goals through a collaborative approach to ensuring priority tasks are completed and deadlines met.
• Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
• Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces

Are you the right person for the job?

How we do things is as important as what we do, therefore within the context of the responsibilities described under ‘Your key responsibilities,' the ideal applicant will be someone who can demonstrate the following:

• Customer Focus: Is focused and responds to the needs of customers.
• Communication: Communicates needs, messages and information with clarity and sensitivity in aural form.
• Organisation and Planning: Plans work to maximise their efficiency and work outputs.
• Problem Solving: Integrating mental processes to provide solutions to specific situations meeting organisational or task needs.

• Quality Focus: Willing to work within existing processes and systems and is able to facilitate, promote and adapt to change.
• Technical Knowledge: Proficiency in the application of internal hospital information systems in addition to Microsoft Word and Excel. Knowledge of the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems.

How to apply

Please provide the following information to the panel to assess your suitability:

• A short written response (maximum 1-2 pages, dot points acceptable) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key responsibilities and meet the skill requirements of the role.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For further information about this opportunity and the benefits and conditions of working at Metro South Health please refer to the Information for Applicants document attached with this SmartJobs advertised vacancy.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS05637064 (PDF, 363KB)
  Role Description
  
  Application essentials - things you need to know (PDF, 371KB)
  Information Package for Applicants