Clinical Governance Unit are looking for a Consumer Liaison and Engagement Officer to join their team. Redland Hospital is the major health centre for Redland City and Brisbane’s southern bayside suburbs, located an easy thirty-minute drive from Brisbane. Redland Hospital is a 172-bed acute secondary teaching hospital. Redland specialises in integrated care with close and effective links with the local GP services and the community.

Job details

We are Metro South Health 

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence.

We are truly dedicated people who care about our community. We come to work to make a difference. We save lives, changes lives and make the world a better place. We overcome the many challenges that come our way by going above and beyond and achieve the best possible outcomes by working together. We are bold, innovative, collaborative, inspiring.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply.

We are committed to creating a diverse and inclusive workplace for our people and our community.

We are part of and proud of the community we serve. We are better together.

Join us at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.

About the Role

• Promote a consumer focussed organisation through the development of a just culture and provide advice and guidance to individuals and workgroups within the organisation about consumer feedback management, ensuring staff are adequately supported and empowered to deal with complaints appropriately at the front line.
• Develop and implement strategies to ensure that staff and members of the public have appropriate access to, and awareness of, information concerning their rights and responsibilities, Department of Health Complaint Management Guides and local consumer feedback procedures.
• Manage investigations and responses to Office of the Health Ombudsman complaints in liaison with the hospital management, senior clinicians and other key stakeholders.

Find out about the role in more detail and how to apply in the attached Role Description. 

Our values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.  

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance. 

As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases. 

You can find out more about why it's so great to work at Metro South here: https://www.metrosouth.health.qld.gov.au/careers

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online; please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF, 371KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 415KB)
  Information Package for Applicants
  
  Role Description - MS06640698 (PDF, 536KB)
  Role Description