Join our team as a Customer Support Officer and be the voice of our brand.

As a customer service professional, you’ll be part of a team that provides an essential service across all areas of the hospital.

Job details

Your new Role:

Ready to be part of something special? We are seeking multiple Customer Support Officers to join our Primary Care Partnerships Unit.  You will lead by example providing excellent customer service and a consistent high standard of service. The role will include working within a team, interacting with members of the public and departmental staff as well as keeping accurate data records.

About You:

At Metro South Health, you'll be part of a team that values respect, integrity, and community. With a genuine desire to make a positive impact, paired with valuable experience, there's a strong commitment to delivering exceptional service to key stakeholders. You are:

• Community-minded, treating patients, carers, and colleagues with honesty and respect

• Motivated and solutions-focused, with strong problem-solving skills

• Highly organized, able to plan your work efficiently and manage competing priorities

• A team player who communicates clearly and works well with others

• Comfortable taking on new challenges and quickly learning new systems

• An excellent communicator, both written and verbal, with great attention to detail and accuracy

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• Enjoy varied shifts on a rotating roster between 7:30am and 16:36pm, with flexible start and finish times to suit your lifestyle. 
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services. We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF, 691KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 415KB)
  Information Package for Applicants
  
  MS07649347_Role Description (PDF, 326KB)
  Role Description