Join our team! We are bold, innovative, collaborative, inspiring and are part of and proud of the community we serve.

Join Metro South Health as an Administration Services Trainer at Princess Alexandra Hospital, where you'll design and deliver innovative, learner-focused programs that empower staff, safeguard patient data integrity, and drive service excellence.

Job details

Your new role:

As an Administration Services Trainer, you will play a vital role in delivering tailored training to Administration Services staff, ensuring adherence to Queensland Health policies and maintaining the accuracy and integrity of patient databases. Key responsibilities include:

• Designing, preparing, and delivering effective training programs in various formats (classroom, one-on-one, rolling sessions) to new and existing staff.
• Monitoring and evaluating training outcomes through competency testing and providing constructive feedback to trainees and management.
• Identifying and resolving routine data discrepancies within patient medical records, providing education and escalating complex issues appropriately.
• Collaborating with the Training Coordinator and attending relevant meetings to support continuous improvement of administrative processes.

About you:

We are looking for an enthusiastic and skilled professional who can demonstrate:

• Strong expertise in designing and delivering learner-focused training programs, adaptable to diverse formats and audiences.
• Excellent communication and presentation skills, with the ability to convey information clearly and sensitively.
• High attention to detail and commitment to quality, ensuring accuracy and validity in training delivery and data management.
• Problem-solving abilities, capable of integrating knowledge to resolve issues effectively and efficiently.
• Ability to work collaboratively within a team, contributing positively to the department's culture and objectives.

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Princess Alexandra Hospital:

The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.

We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.

We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF, 691KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 415KB)
  Information Package for Applicants
  
  MS08650301 Role Description (PDF, 363KB)
  Role Description