Patient Administration Services are looking for several Switchboard Administration Officer's to join their team.To provide effective and efficient delivery of telecommunication and information services to internal and external customers of the Princess Alexandra Hospital and Metro South HHS. We are the major public healthcare provider for Brisbane’s south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence.

Job details

We are Metro South Health 

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence. 

We are truly dedicated people who care about our community. We come to work to make a difference. We save lives, changes lives and make the world a better place. We overcome the many challenges that come our way by going above and beyond and achieve the best possible outcomes by working together. We are bold, innovative, collaborative, inspiring. 

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply. 

We are committed to creating a diverse and inclusive workplace for our people and our community. 

We are part of and proud of the community we serve. We are better together. 

Join us at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community. 

About the Role 

• Perform general administrative duties to contribute to the effective daily operations of the switchboard department whilst also participating and contributing to quality improvement processes.
• Provide a high-level quality customer service; respond professionally to all calls ensuring that the caller is transferred or redirected correctly and in a timely manner.
• Prioritise workload effectively and perform duties responsibly in the absence of supervision.
• Attend and participate in workplace meetings and disseminate information within the area and throughout the hospital.

Find out about the role in more detail and how to apply in the attached Role Description. 

Our values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.  

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance. 

As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases. 

You can find out more about why it's so great to work at Metro South here: www.metrosouth.health.qld.gov.au/join-our-team. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online; please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF, 342KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 401KB)
  Information Package for Applicants
  
  MS08650577 (PDF, 360KB)
  Role Description