Be the voice of our consumers, change people's lives and make a difference!

Are you passionate about consumer partnership and improving patient experience? Join the Patient Safety and Quality unit and lead the delivery of safe and high quality care for patients and consumers of the Princess Alexandra Hospital.

Job details

Your new role:

In this strategic and collaborative role, you'll drive key initiatives that embed consumer engagement and person-centred practices across PAH, shaping the way patients, carers, and communities are involved in healthcare delivery.   

Your responsibilities will include:

• Coordinating the implementation of solutions and change processes
• Leading co-design projects and patient engagement initiatives
• Managing patient experience processes, including surveys, data analysis and reporting
• Building strong stakeholder relationships across clinical teams and community representatives

About you:

You are a strong communicator, creative thinker, and a natural collaborator who is passionate about delivering better outcomes for patients and communities. 

We're looking for someone who has:

• Knowledge of person-centred care frameworks and experience applying quality improvement in a healthcare setting
• Project management skills with the ability to deliver results across complex initiatives
• Highly developed interpersonal and negotiation skills, able to influence and engage at all levels
• Experience working with consumers, carers, and community stakeholders
• Leadership capability and a commitment to driving positive change

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Princess Alexandra Hospital:

The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.

We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.

We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

Princess Alexandra Hospital, a place of countless opportunities to learn and grow your career!

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF, 371KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 415KB)
  Information Package for Applicants
  
  MS08650957 - Role Description (PDF, 410KB)
  Role Description