Organise, Coordinate, Make an Impact – Administration Officer at Queensland Tissue Bank!

Join Queensland Tissue Bank as an Administration Officer supporting essential tissue banking operations and business functions. This 12 month fixed term, full-time role offers an opportunity to contribute to life-saving services through efficient administration, coordination, and customer support!

Job details

About your role

As an Administration Officer at the Queensland Tissue Bank (QTB), you will provide vital administrative and reception support that keeps tissue banking operations running efficiently. You'll handle everything from processing allograft orders and managing billing, to coordinating appointments and supporting clinical and operational teams. Your work will contribute to the successful supply of tissue to facilities locally, nationally, and internationally.

You'll be part of a dedicated team operating under strict regulatory and quality assurance frameworks, ensuring all activities meet the highest standards of safety, compliance, and customer service.

In this role, you will:

• Provide reception and office support, managing enquiries and referring clinical questions appropriately.
• Process allograft orders, coordinate dispatch, and maintain detailed recipient records.
• Complete accounts receivable and payable tasks including billing, invoice verification, and debt recovery.
• Manage email communications, calendar bookings, and vehicle bookings.

About you

You are organised, detail-oriented, and have excellent customer service skills. You're comfortable working within a regulated healthcare environment and can balance multiple priorities while maintaining accuracy and professionalism.

You'll bring:

• Strong administration and reception experience with excellent communication skills.
• Ability to handle sensitive information with discretion and confidentiality.
• Experience with accounts payable/receivable, billing, and financial administration.
• Familiarity with Microsoft Office applications and willingness to learn specialised health systems.
• (Desirable) Knowledge of medical terminology and health industry codes of practice.

What we can offer you:

• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About Queensland Tissue Bank

Queensland Tissue Bank (QTB) is Queensland's sole facility for the provision of donated human tissues for therapeutic use. QTB performs all stages of tissue procurement including donor identification, screening and consent; and all stages of tissue preparation including retrieval, processing, storage, despatch, and quality management. Banked tissues include bone, skin, eye, and heart valves. Of the Australian states, Queensland has the largest tissue bank and provides therapeutic tissue products for both local and interstate use. QTB plays a part in informing both state and national policy on tissue banking. 

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS09655430 Role Description (PDF, 402KB)
  Role Description
  
  Application essentials - things you need to know (PDF, 691KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 978KB)
  Information Package for Applicants