Deliver reliable IT support and service excellence!

Skilled system support officer ensuring seamless IT operations and troubleshooting.

Job details

Your new role:

This role is essential in ensuring the smooth daily operation of radiology systems at Princess Alexandra Hospital, directly supporting clinical care through timely image and report availability. It involves user support, system monitoring, and coordination with vendors to maintain high system reliability and service standards.

• Provide responsive support to users, including troubleshooting, system testing, and escalating issues where required.
• Log, monitor, and follow up on service requests with vendors and internal stakeholders to ensure timely and high quality outcomes.
• Maintain accurate records of system issues and resolutions while contributing to staff training on system use and procedures.

About you:

This role requires a reliable and professional individual who can effectively support ICT operations in a clinical environment, contributing to team-based service delivery and continuous improvement. Strong communication, integrity, and the ability to follow procedures are essential for success.

• Clear, respectful communication tailored to clinical and technical audiences.
• Effective team collaboration and positive stakeholder engagement.
• Proactive in identifying and suggesting workflow or process improvements.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Princess Alexandra Hospital:

The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.

We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.

We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

Princess Alexandra Hospital, a place of countless opportunities to learn and grow your career!

 INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.  We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.  

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Further Information Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF, 342KB)
  Application Kit
  
  We are MSH - five reasons why you should join us (PDF, 404KB)
  Application Kit
  
  MS09655461 Role Description (PDF, 467KB)
  Role Description