Join our collaborative and experienced heath care team!

Join our team where we have a strong professional practice framework, with a focus on safety, culture and teamwork.

Job details

Your new role:

As a Travel Services Officer, you will provide expert guidance and support for patient and staff travel in accordance with Department of Health travel policies.

• Coordinate and process patient travel claims under the Patient Travel Subsidy Scheme (PTSS).
• Arrange and manage travel and accommodation bookings for staff and patients, including the Queensland Voluntary Assisted Dying Support and Pharmacy Service (QVAD SPS).
• Act as a super user for the Patient Travel Information Management System (PTIMS), offering expert advice to users across Metro South Health.
• Prepare high-level documents and liaise with key stakeholders, including executive staff and government offices, to support effective and compliant travel arrangements.

About you:

You are a proactive and organised individual with strong communication skills and a commitment to delivering high-quality administrative support in a healthcare setting.

• Demonstrated experience in travel coordination and administrative processes, ideally within a government or healthcare context.
• High level of accuracy in data entry and experience with electronic systems such as PTIMS.
• Strong interpersonal and communication skills to confidently assist patients and staff via phone, email, and in person.
• An understanding of equity and cultural sensitivity when supporting patients and colleagues from diverse backgrounds.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

The primary function of Administration Services is to provide and co-ordinate a diverse range of administrative support services that support the Clinical Divisions in the delivery of client centred health care.  Services provided include the professional leadership of the administrative staff supporting patients and clinicians; specific administration training; projects and process improvements related to administration staff and functions; Elective Admissions, Transit Care Hub and Interim Admissions Centre; Switchboard Services; Metro South Interpreter Services; and Metro South Travel Services.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS09655831 (PDF, 376KB)
  Role Description
  
  Application essentials - things you need to know (PDF, 371KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 415KB)
  Information Package for Applicants