Support Better Health Outcomes Through Exceptional Administration

Make a meaningful difference every day by providing essential admin support across diverse mental health and addiction teams—no two days are the same.

Job details

Your new role:

We are seeking a flexible and proactive Administrative Support Officer to join our casual relief pool and provide high-quality support across the Addiction, Access & QTMHC services within Metro South Addiction and Mental Health Services. This is a dynamic role suited to someone who thrives in fast-paced environments and is eager to make a meaningful impact within a healthcare setting.

• Deliver responsive and efficient administrative support across multiple locations and teams to ensure service continuity during planned and unplanned leave.
• Act as a key point of contact, responding to enquiries from staff, consumers/carers and visitors while maintaining a courteous and professional front-line presence.
• Manage and coordinate administrative functions such as patient flow, appointment scheduling, telehealth support, and tribunal documentation across various clinical settings.
• Perform high-level data entry and documentation in a range of specialised health systems, ensuring compliance with relevant legislative and policy requirements.

About you:

To succeed in this role, you will be someone who brings initiative, adaptability, and a strong commitment to patient-centred service delivery. You'll be comfortable working both independently and as part of a multidisciplinary team.

• You have proven experience in administrative roles with strong skills in data entry, word processing, and scheduling systems - ideally in a health or clinical environment.
• You are an excellent communicator with high-level interpersonal skills and the ability to engage confidently with diverse stakeholders.
• You possess strong problem-solving skills and can manage competing priorities effectively, even in the absence of direct supervision.
• You are a quick learner who adapts well to new systems and environments, with a flexible mindset and the ability to quickly integrate into new teams and workflows.

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role

About us:

Metro South Addiction and Mental Health Services:

Metro South Addiction and Mental Health Services provide inpatient, hospital-based and community mental health and community alcohol and drug services for all age groups across a number of campuses.

We embrace a forward looking, progressive approach and work collaboratively with all stakeholders in order to achieve expected outcomes. A clear and strong consumer and carer focus is promoted with our vision being to provide our community excellence in consumer centred, integrated care across the continuum of addiction (alcohol and drug) and mental health services.

 INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS10661334 RD (PDF, 581KB)
  Role Description
  
  Application essentials - things you need to know (PDF, 691KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 978KB)
  Information Package for Applicants