Play a key role in ensuring timely and accurate information access for care.

Be part of a collaborative, professional team dedicated to delivering accurate and timely health information for our patients.

Job details

Your new role:

We are looking for a motivated and detail-focused Administration Officer to join our Information Access Unit, supporting the timely and accurate delivery of patient information by:

• Responding to patient and consumer enquiries in person, via phone and email.
• Processing, prioritising and tracking information requests, certificates and subpoenas.
• Preparing accurate correspondence and invoices in line with relevant legislation.
• Supporting record retrieval, audits, and other administrative functions for the team.

About you:

You will be an organised and proactive professional, ready to contribute to our team's success with:

• A collaborative approach and ability to work effectively with others.
• Strong written and verbal communication skills for engaging with patients and stakeholders.
• Excellent time management skills to balance priorities and meet strict deadlines.
• Confidence in using information systems and a commitment to maintaining confidentiality.

Check out our quick tips and application essentials!

What we can offer you:

• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
• A supportive, inclusive, and culturally diverse workplace that values your contribution.
• Opportunities for skill development, training, and career progression.
• Flexible working arrangements to support work-life balance.

Princess Alexandra Hospital:

The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.

We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.

We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF, 691KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 978KB)
  Information Package for Applicants
  
  MS10662078_Role Description (PDF, 845KB)
  Role Description