Help connect communities through Interpreter Services

Play a vital role supporting interpreter services at Metro South Health. Use your organisation and customer service skills to ensure patients receive equitable access to healthcare.

Job details

Your new role:

As the Administration Officer – Interpreter Services, you will help coordinate high-quality interpreter support for patients across Metro South Health. Your day-to-day work will ensure clients who are not proficient in English, or who are deaf or hearing impaired, receive the services they need. You will:

• Coordinate interpreter bookings, confirmations and records through the Interpreter Management System (IMS).
• Liaise with staff and providers to match interpreters to cultural, clinical and gender requirements.
• Monitor and action changes, reallocations and confirmations for bookings.
• Assist with service quality by following up incomplete requests and contributing to service improvements.

About you:

You will be an organised and team-focused professional with a strong commitment to customer service and cultural sensitivity. In this role, you will demonstrate:

• The ability to deliver accurate, high-quality administrative support.
• Excellent organisational and planning skills with attention to detail and accuracy.
• Proficiency with Microsoft Office and database systems.
• Respect and understanding when working across different cultural, linguistic and community backgrounds.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

The Metro South Health Interpreter Service facilitates the provision of professionally credited Interpreters for patients attending the hospital who are from non-English speaking (NESB) backgrounds, Deaf or Hearing Impaired. The services are provided free of charge to patients (including Medicare ineligible) attending Metro South Health and Queensland Health facilities. Interpreting services are provided by phone, video and face to face.

Metro South Health is Australia's first digital health service and one of the largest and in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. 

Metro South Health is situated in the South-East corner of Queensland from the Brisbane River in the north to the Redland City Council in the east, and to the Scenic Rim Shire down to the border of New South Wales in the south-west. It is the most culturally diverse area of Queensland with 28.5% of the community born overseas and 16% from non-English speaking countries.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF, 371KB)
  Information Package for Applicants
  
  MS10662590 Role Description (PDF, 354KB)
  Role Description
  
  We are MSH - five reasons why you should join us (PDF, 415KB)
  Information Package for Applicants