Provide Patient Liaison & Financial Coordination Support

Metro South Health is seeking a motivated Patient Option Liaison Officer to join the QEII Jubilee Hospital Revenue team. This temporary part-time AO4 role (Monday and Tuesday) runs until January 2026, with possible extension. The role provides patient liaison, data coordination, and support for fee-paying patient services within a dynamic hospital environment.

Job details

Your new role:

As the Patient Option Liaison Officer, you will play a key role in supporting the delivery of fee-paying patient services and revenue initiatives. Working collaboratively with clinical and administrative teams, you'll ensure patients are informed of their admission and billing options while maintaining compliance with the Health Insurance Act and departmental policies.

Key responsibilities include:

• Providing high-quality, customer-focused liaison services to patients and staff
• Reviewing daily admissions and ensuring accurate classification of fee-paying patients
• Liaising with patients, doctors, and health funds to finalise billing documentation
• Generating reports and maintaining data accuracy in financial systems
• Providing training and guidance to staff on revenue retention and patient election processes

About you:

We are seeking a detail-oriented and customer-focused professional with strong financial awareness and communication skills.

To succeed in this role, you will demonstrate:

• Knowledge of financial management and revenue systems in a complex health setting
• Proven interpersonal and negotiation skills to engage with patients, staff, and external stakeholders
• Analytical and problem-solving abilities to resolve billing and classification issues
• Ability to deliver training and build awareness of financial procedures among staff
• Strong organisational skills and attention to detail in data and records management

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

The Queen Elizabeth II Jubilee Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24-hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine.

We're making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027.

QEII Hospital, a place of opportunity to make a difference and grow your career!

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

“#S-DNI”

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• We are MSH - five reasons why you should join us (PDF, 978KB)
  Information Package for Applicants
  
  Application essentials - things you need to know (PDF, 691KB)
  Information Package for Applicants
  
  MS10664433 Role Description (PDF, 373KB)
  Role Description