Provide Essential Admin Support in a Fast-Paced Hospital Setting

Metro South Health is seeking a motivated Administration Officer to join the Emergency Department at Logan Hospital. This permanent part-time AO3 role (56 hours per fortnight) operates on a 24/7 rotating roster, providing essential administrative support to nursing and medical staff, patients, and visitors in a dynamic and high-paced environment.

Job details

Your new role:

As an Administration Officer in the Emergency Department, you will play a vital role in delivering high-quality administrative and customer service support to ensure efficient patient flow and communication. You'll assist with patient registration, admissions, transfers, and discharges while maintaining accuracy, empathy, and professionalism in every interaction.

Key responsibilities include:

• Registering, admitting, transferring, and discharging patients using FirstNet and HBCIS systems
• Providing a welcoming, respectful, and efficient first point of contact for patients and visitors
• Supporting clinical staff by managing administrative duties and maintaining patient information accuracy
• Assisting with Patient Election Form (PEF) completion and Medicare ineligibility payments
• Coordinating paperwork, patient transport, and discharge documentation
• Maintaining confidentiality, data integrity, and compliance with Queensland Health standards
• Contributing to workplace safety, teamwork, and continuous improvement initiatives

About you:

We are seeking an adaptable and compassionate administrator who thrives in a busy, high-pressure environment.

To succeed in this role, you will demonstrate:

• Experience in administration within healthcare or a fast-paced environment
• High attention to detail and data accuracy using hospital systems (FirstNet, HBCIS)
• Excellent communication and customer service skills with patients, families, and clinicians
• Ability to manage competing priorities across a 24/7 roster
• Commitment to teamwork, accountability, and service excellence
• Understanding of confidentiality, compliance, and patient safety principles

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.

We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.

Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS10665003 Role Description (PDF, 405KB)
  Role Description
  
  Application essentials - things you need to know (PDF, 691KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 978KB)
  Information Package for Applicants