Drive Service Improvement Across Statewide Health Programs

We’re seeking an experienced and motivated Assistant Manager (AO5) to lead administrative and operational functions within the Medical Aids Subsidy Scheme (MASS) Equipment Services team. Based in Cannon Hill, this permanent full-time role plays a key part in delivering equitable and efficient assistive technology services to eligible Queenslanders.

Job details

Your new role:

As Assistant Manager, you'll coordinate and oversee the administrative, human, and financial resources of the MASS Equipment Services team to ensure timely, high-quality service delivery. You'll support a dedicated team providing essential aids and equipment to clients statewide and contribute to ongoing process improvement and performance reporting.

Key responsibilities include:

• Manage day-to-day administrative operations, human resources, and budgets for MASS Equipment Services.
• Lead and support staff to deliver high-quality service outcomes aligned with MASS and Metro South Health objectives.
• Oversee procurement activities, payment processing, and reconciliation of invoices within financial delegations.
• Maintain and interpret data systems and performance reports to support operational decision-making.
• Participate in planning, policy development, and continuous improvement initiatives across MASS.
• Liaise effectively with clients, healthcare providers, suppliers, and community stakeholders to promote efficient service delivery.
• Ensure compliance with governance, safety, and quality standards.

About you:

You're a confident leader with exceptional communication and organisational skills who thrives on improving systems and leading teams to deliver high-quality outcomes. You bring analytical thinking, sound judgement, and a people-first approach to managing operations within a complex healthcare environment.

You'll bring:

• Proven experience managing administrative, financial, and physical resources within a public or health service setting.
• Strong leadership and interpersonal skills with the ability to coach and develop team members.
• Advanced data management and reporting capabilities, including proficiency in information systems.
• Demonstrated experience in policy development, quality improvement, and service planning.
• Excellent communication and stakeholder engagement skills.
• Commitment to ethical decision-making and alignment with Metro South Health values: Integrity, Compassion, Accountability, Respect, Engagement, and Excellence.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Community and Oral Health Services deliver a broad range of quality community-based care and support services to help people improve and maintain their wellbeing and independence as well as oral health services to adults and children.

We deliver a myriad of services across Metro South including Hospital in the Home, Rehabilitation, Chronic Disease, Acute Care, Dementia Outreach, Oral Health, and specialist residential care along with delivering numerous other vital community health services.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS10666159 Role Description (PDF, 469KB)
  Role Description
  
  Application essentials - things you need to know (PDF, 691KB)
  Information Package for Applicants
  
  We are MSH - five reasons why you should join us (PDF, 978KB)
  Information Package for Applicants