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Senior Complaints and Information Officer - Metropolitan South Region
Metropolitan South Region, School and Regional Operations and Performance Division
We are seeking a Senior Complaints and Information Officer to join our Communications Team.
In this key role, you will support the Regional Director by preparing correspondence, reports, and briefings in response to
enquiries, complaints, and appeals. You will also build and maintain strong relationships with internal and external stakeholders to ensure high-quality customer service and effective outcomes.
Join us and play a vital role in delivering responsive, professional communication and making a positive impact across our region.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO6 |
| Workplace Location | Brisbane - South,Brisbane - East,Brisbane - West,Ipswich region |
| Job ad reference | QLD/MSR646888/25T |
| Closing date | 17-Jul-2025 |
| Job duration | 21 September 2025 and 31 December 2025 |
| Contact person | Shay Harvey |
| Contact details | 0457 933 170 Access the National Relay Service |
About the Department of Education:
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.
About the Role
Responsibilities include:
- Develop responses to a range of enquiries, complaints, appeals and matters which are brought to the attention of the Minister, Director-General, Regional Director and other senior executive officers.
- Coordinate information required by the Regional Director, including briefings and reports and maintain high quality record keeping, data analysis and confidentiality.
- Undertake research, analysis, monitoring, review and evaluation of ministerial and executive correspondence and complaints to ensure outcomes are achieved within set timeframes.
- Provide authoritative timely advice to the Director, Education Services and other senior officers on matters relating to legislation, departmental policy and procedure.
Please view the Role Description for a full list of responsibilities.
Interested? To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page response to the How you will/may be assessed section of the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions.
Documents
Before applying for this vacancy please ensure you read the documents below.
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MSR646888_25T Role Description (PDF, 237KB)
Role Description
Applicant Information Package (PDF, 245KB)
Information Package for Applicants
