Step into a dynamic leadership role as Manager in the Metropolitan South Region, where you’ll drive accountability and continuous improvement across the region.

You will oversee governance processes that manage the region’s enquiries and complaints in line with the Department’s Customer Complaints Management policy and procedure, including reporting and records management.

Job details

About the Department of Education

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.

About the Role

Responsibilities would include:

• Oversee governance processes that manage the regions enquiries and complaints in line with the Department's Customer Complaints Management policy and procedure, including reporting and records management.
• Provide authoritative advice and support regional staff to ensure the regional office has quality systems and governance processes for the management of complaints, internal and external communications, community engagement, and regional operations.
• Manage, on behalf of the Executive Director, the preparation of complex reports, submissions, and briefs, in accordance with the Department's processes.
• Oversight and operation of regional Internal Review processes - allocation, proofing and reporting.
• Lead and manage a team (of 7 - 1xA07, 3 x A06, 3 x A05), to ensure timely and accurate preparation of high-quality correspondence.
• Delivery of data reporting and streamlining of processes to ensure we maintain early resolution practices.
• Ensuring implementation consistency of Human Rights Assessments in all business operations
• Working with the Central Office governance and policy team to ensure we work towards whole of state alignment in agreed practices.

Interested? To Apply: 

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant Information Package (PDF, 232KB)
  Information Package for Applicants
  
  MSR687735_26T Role Description (PDF, 288KB)
  Role Description