The Queensland Virtual Academy (QVA) is seeking a highly organised & relationship-focused Registration Manager to lead the coordination & management of student registration processes across a range of QVA programs.

This is an exciting opportunity to contribute to innovative statewide initiatives that strengthen access to learning opportunities for Qld students & schools. By joining the QVA team, you will play a key role in fostering collaboration, driving digital innovation & supporting positive educational outcomes for students. This role is integral to ensuring the accurate, timely & efficient management of enrolment & registration data, supporting schools & stakeholders to access virtual learning opportunities across Qld.

If you are passionate about education, stakeholder engagement & making a difference in the lives of students, we encourage you to apply.

Job details

About the Role:

• Manage the end-to-end registration process for Queensland Virtual Academy programs (across the State), ensuring registrations are processed accurately, efficiently, and within required timeframes.
• Coordinate and administer online consent processes, ensuring all required documentation is completed, monitored, and securely maintained.
• Build and maintain positive working relationships with schools, principals, regional teams, and internal stakeholders, providing responsive support throughout the registration lifecycle.
• Act as the primary point of contact for registration enquiries, providing timely advice and resolving issues to ensure a positive customer experience.
• Collect, validate, reconcile, and maintain registration, enrolment, consent, and participation data from multiple systems and sources, ensuring the accuracy and integrity of information.
• Monitor registration progress and proactively follow up with schools to ensure all required information and documentation is received.
• Prepare regular reports, data summaries, and dashboards to support operational planning, program delivery, and decision-making.
• Maintain accurate records across registration databases and information management systems, ensuring compliance with departmental policies and privacy requirements.
• Identify, investigate, and resolve data discrepancies while implementing quality assurance processes to maintain high data accuracy.
• Develop and maintain registration procedures, user guides, and communication materials to support schools and stakeholders.
• Identify opportunities to improve registration processes, system efficiencies, and customer service outcomes through continuous improvement initiatives.
• Support the successful delivery of QVA programs by coordinating registration activities, maintaining strong stakeholder relationships, and ensuring high-quality administrative and operational support.

About You:

As the QVA Registration Manager, you will play a key role in coordinating registration activities, maintaining accurate records, analysing and validate data, preparing reports, and drive continuous process improvement, requiring exceptional attention to detail, strong analytical and problem-solving skills, and the ability to manage competing priorities while delivering high-quality, service-focused administrative support.

To succeed in this role, you will demonstrate:

• Experience coordinating registration, enrolment, administration, or data management processes in a complex environment.
• Strong interpersonal and communication skills, with the ability to build positive working relationships and provide responsive, professional support to schools and stakeholders.
• Proven ability to manage and maintain accurate information across multiple systems and data sources while ensuring data integrity.
• Excellent organisational skills, with the ability to prioritise competing tasks, meet deadlines, and manage high-volume workloads.
• Advanced Microsoft Excel skills, including data analysis, formulas, filtering, reconciliation, reporting, and managing large datasets.
• Strong analytical and problem-solving skills, with the ability to identify discrepancies, investigate issues, and implement practical solutions.
• Demonstrated ability to maintain confidentiality and exercise sound judgement when handling sensitive information.
• A proactive approach to identifying opportunities to improve processes, enhance efficiency, and deliver positive outcomes.
• The ability to work independently while contributing effectively as part of a collaborative and supportive team.

Interested? To Apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a 1-page written statement in response to the listed information and the attached role description
• Attach evidence of the mandatory requirements outlined in the attached role description 

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MSR694526_26T - Role Description (PDF, 310KB)
  Role Description
  
  Applicant Information Package (PDF, 286KB)
  Information Package for Applicants