Metro South Hospital and Health Service are seeking expressions of interest from experienced Administration Officers for future casual opportunities over the next 12 months to provide high level administrative support, timely and accurate information and assistance to clients and other staff within the Specialist Outpatient Department, Bayside Health Service.

Job details

Are you interested in working for Metro South Health? If you are experienced in providing a high standard of administrative services and have an intermediate to advanced level of computer skills, then we would love to hear from you.

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence.

We are truly dedicated people who care about our community. We come to work to make a difference. We save lives, changes lives and make the world a better place. We overcome the many challenges that come our way by going above and beyond and achieve the best possible outcomes by working together. We are bold, innovative, collaborative, inspiring.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply.

About the Role

• High level of interpersonal and communication skills, both written and verbal. Provide excellent customer service, and communicate clearly and confidently with patients, members of the public and departmental staff over the phone, via email and in person and assist staff and clients in the work unit as requested.
• Organise and coordinate patient appointment activities, including the arrival of patients, booking appointments, management of cancellation/rescheduling of clinics, management of clinic waiting lists and coordinating appointments with other services. Ensuring transportation and follow up appointments are arranged.
• Manage workload appropriately by prioritising tasks and ensuring work is completed within designated timeframes.
• Contribute to the strategies of the department, through the identification of new initiatives that enhance the performance of administrative services.

The Process

This Expression of Interest collects a variety of information that will help identify potentially suitable applicants for future casual and temporary opportunities. If deemed suitable your details will remain in the Talent Pool for a period of 12 months and should there be an employment opportunity you will be contacted to discuss the opportunity further. Additional selection processes (interview, reference checks and pre-employment checks) to further assess suitability for appointment to a specific position may be required.

Please note:

• As part of the talent pool, you may be offered casual or temporary employment opportunities that become available based on the Suitability Pool.
• A pool will generally continue for a 12-month period.
• If you are placed in the talent pool, you may be offered a position within the relevant time period, however your appointment to a position is not guaranteed.
• By submitting an Expression of Interest, you will not automatically be considered for advertised vacancies. If you wish to be considered for a specific advertised vacancy at Metro South Health, please submit your application for the relevant vacancy via the Smart Jobs website and follow the process outlined for that vacancy.

Find out about the role in more detail and how to apply in the attached Role Description.

Our values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.

As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.

You can find out more about why it's so great to work at Metro South here: www.metrosouth.health.qld.gov.au/join-our-team.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online; please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for these positions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information Guide for Applicants 2024 (PDF, 647KB)
  Information Package for Applicants
  
  MSTP589552 (PDF, 245KB)
  Role Description