Urangan State High School is seeking an experienced and motivated Senior Computer Assistant to join our team and play a key role in supporting the effective delivery of ICT services across our school.

This is an exciting opportunity for a skilled professional who enjoys problem-solving, working collaboratively, and contributing to a positive learning environment.

If this sounds like you, we'd love to hear from you!

Job details

About Our School:

Our school is a welcoming and inclusive learning community committed to excellence in education and innovation in teaching and learning.

We value collaboration, professionalism, and a strong focus on student outcomes. Technology plays an important role in supporting both classroom learning and school operations, and our ICT team is highly regarded as a trusted support function within the school.

Step Into Your Next Chapter:

• Provide technical support to staff and students across a range of hardware, software, devices, and systems
• Install, configure, maintain, and troubleshoot computers, printers, networks, and classroom technology
• Assist in the administration and maintenance of school ICT infrastructure, including user accounts and access permissions
• Coordinate and prioritise ICT support requests to ensure timely resolution
• Support the rollout of new technologies, upgrades, and system improvements
• Maintain accurate asset registers, documentation, and service records
• Ensure compliance with departmental, privacy, and cybersecurity policies
• Provide guidance and mentoring to junior support staff where required
• Work collaboratively with school leadership and teaching staff to support digital learning initiatives

Please view the role description for a full list of responsibilities.

Must-Have Skills and Experience:

• Demonstrated experience providing ICT support in a busy environment
• Strong troubleshooting skills across Windows devices, printers, networks, and common software applications
• Experience managing user accounts, permissions, and device deployments
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly
• Strong organisational skills and ability to manage competing priorities
• Ability to work independently while also contributing positively to a team environment
• Current knowledge of cybersecurity and data privacy best practices
• Hold a current Blue Card & Orange Card

Nice to Have Skills and Experience:

• Previous experience working in a school or education setting
• Experience with Microsoft 365, Intune, Active Directory, or similar systems
• Knowledge of audio-visual/classroom presentation technology
• Experience supporting BYOD programs or student devices
• Relevant ICT qualifications or certifications
• Experience supervising or mentoring staff

Submit Your Application:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a 1-page written statement in response to the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant Information Package (PDF, 232KB)
  Information Package for Applicants
  
  NCR687282_26T Role Description (PDF, 313KB)
  Role Description