The successful candidate will have learned experience in any or all areas including insurance, claims, disability, allied health and claim management.

The role requires the successful candidate to engage with legal stakeholders, insurance agencies and provide clear statutory decision making to treatment care and support requests that align to the NIISQ legislation.

Job details

Your opportunity

You will assess and identify treatment, care and support needs of participants with complex injuries and disabilities. You will assist participants to set and achieve individual goals.
This role includes managing participants who have an ongoing CTP claim that will require engagement with external stakeholders, claims advisors and insurers.

Your role

• Provide participants, their family and carers with information and support about the Scheme and the Agency.
• Assess participant needs and create and amend support plans including making decisions (or recommendations to the Manager) regarding the necessary and reasonable treatment, care and support needs of participants.
• Advise and support less senior team members in decision-making by providing technical guidance and sharing knowledge.
• Understand and discharge delegated functions in accordance with the Act.
• Identify ways to empower participants in the development, implementation and monitoring of support plans, to reflect participant goals, choice and control, and measurable outcomes.
• Identify effective options for treatment, care and support, balancing the needs of participants with Scheme requirements, sustainability, and community expectations.
• Liaise with legal representatives of participants and their families/carers as needed.
• Empower participants to use tools and resources available to maximise independence, participation in the community and employment.
• Liaise and collaborate with stakeholders to ensure successful implementation and maintenance of support plans.
• Assist the identification and implementation of service improvements including developing resources for use by stakeholders, under the guidance of more senior staff.
• Participate in a learning culture by sharing information, keeping abreast with current best practice, and actively contributing to service improvement ideas and opportunities.

About you

To be successful in this role you will demonstrate a strong commitment to shared values, and a broad skillset that includes:

• Well-developed knowledge and applied understanding of support planning principles and processes, including the ability to contribute to continuous service improvements.
• Proven track record in managing support planning and goal-setting processes of increased complexity, whilst discharging delegated statutory functions in accordance with the Act.
• Well-developed knowledge of insurance management principles and well-developed skills in personal injury claim management for catastrophically injured people.
• Highly developed organisational skills and the ability to lead both self and others within a dynamic environment, displayidisplaying a collaborative, autonomous, flexible and agile working style and approach.
• Highly developed communication skills, ability to build rapport, communicate complex information, negotiate with a variety of internal and external stakeholders, and mentor developing team members.
• Proven track record in making sound decisions and recommendations based onrelevant evidence in relation to disability services.
• Effectiveness in identifying and responding quickly, flexibly and appropriately to issues of participants, their family and carers.

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Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• NIISQ666398 Senior Support Planner - RD (PDF, 333KB)
  Role Description
  
  MAISQ Candidate Information Pack (PDF, 1.57MB)
  Application Kit