The Early Childhood Regulatory Authority Townsville Office is looking for someone who is a strong high performing administrative officer, with strong communication skills and customer service skills to support the Regulatory team to provide quality service to their clients.

Job details

About the Department:

The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

About the Role:

The Administration Officer is the first point of contact in the North Queensland Regulatory team, providing professional, efficient and confidential administration support.  Your role encompasses providing quality administrative and corporate support within the North Queensland Regulatory team, where you will work in a fast-paced environment that requires your efficient time management and strong customer service skills.

Responsibilities Include:

As an Administration Officer your responsibilities include:

• Provide confidential administrative support, information and advice to Directors, Managers and other staff in accordance with departmental policies and procedures, on administrative, human resource and financial issues.
• Receive telephone and email enquiries and respond in a professional and timely manner, providing information as required, or where necessary direct the queries to the appropriate area.
• Work collegially as a team for the delivery of administrative and corporate support functions for the region.
• Maintain the records management system, National database systems and administer the flow of correspondence across the unit. This can include acting as the central point for correspondence and documents, including distribution of correspondence and other documents, and when necessary, follow up on outstanding items and preparation of documents for approval.
• Maintain currency of subject knowledge, technical proficiency and skills appropriate to the role including compliance with appropriate legislation, policies, procedures and protocols

About You:

It would be highly desirable to have the following skills and experience:

• Experience in providing high quality administrative support in a fast-paced corporate environment
• Strong communication and customer service skills
• Ability to work collaboratively as a team player

Interested? To Apply: 

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
• Attach a maximum 2-page written statement about how your achievements and capabilities meet the requirements of the role. 

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. 

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. 

Applications from recruitment agencies will not be accepted. 

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE). 

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• NQR649563_25P - Role Description (PDF, 238KB)
  Role Description
  
  Applicant Information Package (PDF, 245KB)
  Information Package for Applicants