The Principal Quality and Improvement Officer leads strategic initiatives to enhance the effectiveness, efficiency and consistency of the Office of the Health Ombudsman processes, services and performance.

The role is pivotal in developing and implementing quality frameworks, driving continuous improvement activities and supporting compliance with legislative, regulatory and complaints standards to ensure the delivery of the OHO's services in accordance with the OHO's values and strategic objectives.

Job details

In this role you will:

• Lead the design, implementation and evaluation of quality frameworks, systems and methodologies across the office.
• Conduct detailed analysis of operational data, feedback surveys, complaints about the OHO, external reviews, audits and performance metrics to identify trends, risks and opportunities for improvement.
• Develop and oversee internal quality reviews and facilitate implementation of recommendations to ensure consistent practice and compliance and ensure learnings are translated into opportunities for quality improvements.
• Establish and maintain strong internal and external stakeholder relationships and collaborate with internal stakeholders to support change management and process redesign initiatives.
• Identify operational and strategic risk and risk mitigation strategies and brief the Executive Director as issues arise.
• Prepare high-quality reports, briefings and submissions for Executive and external stakeholders, including parliamentary bodies and regulatory agencies.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***

Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• OHO656188 Principal Quality and Improvement Officer (39102) - RD (PDF, 763KB)
  Role Description
  
  OHO Candidate Information Pack (PDF, 3.41MB)
  Application Kit