The Manager of Investigations oversees and manages a team comprising Investigation Officers, Senior Investigation Officers, and Principal Investigation Officers.

Their responsibilities include conducting investigations into complaints accepted by the Office of the Health Ombudsman (OHO).

This includes handling complex and prolonged cases related to practitioner conduct, clinical matters, and breaches of the Health Ombudsman Act 2013.

Additionally, the Manager is tasked with referring appropriate matters to external agencies and ensuring ongoing oversight of these referrals.

They also manage requests for assistance or advice from both internal and external stakeholders, including the allocation of investigative resources.

Job details

In this role you will:

• Ensure efficient and effective delivery and coordination of high-quality investigations of complaints, protracted practitioner, complex clinical practitioner matters and offences against the Act in line with organisation policies, procedures, and legislation, including:
  • Prioritisation, oversight and progression of caseloads to achieve strict deadlines in a complex and sensitive environment.
  • Effective personnel management of highly skilled investigation officers and senior investigations officers undertaking complex investigation activities.
  • Provision of operational and strategic advice and supervision to investigations staff.
• Coordinate the investigations process by providing high-level technical supervision and guidance to the team to ensure ongoing progression of investigations, identifying relevant avenues of inquiry and ensuring information is appropriately documented in accordance with organisational policy.
• Coordinate the investigations team to meet performance indicators for timelines and quality in line with divisional targets and benchmarks, including accurate data collection for reporting.
• Coordinate requests for assistance, provide support and or high-level advice to divisions within the organisation with respect to priority assessment of complaints or matters concerning risk to public health and safety ensuring effective use of investigative resources.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 89, 182 or 183 of the Public Sector Act 2022.

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Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Candidate Information Pack (PDF, 3.35MB)
  Application Kit
  
  OHO678717 Manager Investigations - RD (PDF, 777KB)
  Role Description