The Senior Assessment Officer is required to identify and manage high risk, serious matters, triage and assess health service complaints, and ensure the activities of the Assessment Unit are conducted in compliance with the Office of the Health Ombudsman (OHO) policies and procedures, as well as meeting legislative requirements.

The role will be required to maintain strong relationships with key stakeholders, including health service providers, the Australian Health Practitioner Regulation Agency (AHPRA) and other key government entities (such as, where necessary, the Queensland Police Service and/or the Crime and Conduct Commission).

The role will also be responsible for team support and mentoring/coaching and additional quality assurance accountabilities to support the Principal Assessment Officer, Manager Assessment, and the Director, Assessment and Resolution.

Job details

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Apply legislation and precedents, professional standards, codes of conduct and other formal guidelines to undertake robust and transparent administrative decision-making.
  Identify and escalate issues of public interest and matters presenting serious risk to the health and safety of the public requiring consideration of immediate action, in accordance with the Health Ombudsman Act 2013.
• Liaise as appropriate with various internal and external stakeholders to obtain required information and documentation for cases to inform the assessment decision-making process and to facilitate the appropriate sharing of information and timely and efficient referral of complaints and other matters.
• Communicate and document clear and impartial reasons for assessment decisions regarding complaints and other matters. This includes making sound administrative decisions as to whether complaints require local resolution, conciliation, investigation and/or referral and where appropriate escalate complaints that raise concerns about issues of public interest and safety.

• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 89, 182 or 183 of the Public Sector Act 2022.

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Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• OHO697148 AO6 Senior Assessment Officer (39076) - RD (PDF, 813KB)
  Role Description
  
  OHO Candidate Information Pack (PDF, 3.35MB)
  Application Kit