In this role you will undertake a range of activities and projects which support the Office of the Queensland Ombudsman records management function. A key part of this role is providing expert advice on contemporary records management practices, including undertaking administrator responsibilities for eDOCS electronic document and records management system (eDRMS), retention and disposal, staff training, and developing policies, procedures and manuals.

Job details

A key part of this role is providing expert advice on contemporary records management practices, including undertaking administrator responsibilities for eDOCS electronic document and records management system (eDRMS), retention and disposal, staff training, and developing policies, procedures and manuals.

As the Records Management Coordinator you will:

• Manage and coordinate the delivery of records management services to ensure business needs are met in relation to requests, file structure, locations, permissions, security groups, privileged-user access, information security classifications, and retention and disposal of electronic and physical records.
• Undertake eDRMS (eDOCS) administrator responsibilities including configuration and the provision and/or coordination of business and technical support including with other technical staff and external suppliers as required.
• Review, monitor, implement and report on compliant recordkeeping practices in accordance with the Public Records Act 2002/2023, relevant legislation and information standards.
• Review, develop and mature records management processes, policies and procedures.
• Provide high level advice and recommendations while developing and maintaining influential and collaborative working relationships with internal stakeholders.
• Develop and deliver recordkeeping education programs to new and existing Office staff.
• Actively promote the use of better practice records management and work to increase compliance with relevant standards and legislation.
• Identify and deliver records management projects and other projects as required.

You will be expected to:

• Model exemplary standards of personal integrity and ethics and demonstrate the Office's values in all interactions internal and external to the Office.
• Work collaboratively with other team members, participate in meetings and training programs, and actively monitor, review and assist with improvements to policy, procedure, process and administrative practice across the Office and stakeholder agencies.
• Provide support and guidance for a culturally inclusive and safe workplace, ensuring cultural identity and perspectives are valued.
• Adhere to the Office's Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives and legislation
• Meet personal performance expectations and standards.
• Undertake other duties as directed by relevant senior officers.

We will assess your suitability for this role by looking at what you have done previously – the knowledge, ability, skill and experience you have built, your potential for development and how this will benefit this Office.  

Within the context of this role, the ideal applicant will be someone who:

Vision: Understands how the purpose and role of the organisation relates to their work and the work of the team. Gathers insights and embrace new ideas and innovation to inform future practice. Make considered, ethical and courageous decisions based on insight into the broader context.

Results: Demonstrates experience in building relationships, communicating and working collaboratively with stakeholders. Demonstrates accountability for the execution and quality of results through planning, persistence and professional conduct.

Accountability: Is experienced in working with legislative and policy frameworks; works consistently to key standards and demonstrates a commitment to improving performance through feedback and learning. Upholds integrity and analyses information to proactively identify risks.

Technical expertise: 

Relevant expertise and knowledge of records management. Experience as an eDRMS administrator would be an advantage.

Practical experience in providing user support to achieve efficient, effective and compliant records management.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

***APPLICANTS ARE TO APPLY ONLINE*** Please Note: Any documents attached to Smart Jobs or submitted by email must be in Microsoft Word 2003 or above, Open Office or PDF.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Records Management Coordinator role description (PDF, 314KB)
  Role Description
  
  Guidelines for Applicants (PDF, 486KB)
  Information Package for Applicants