As the Administration Officer you will contribute by providing efficient and effective administration support to the Detention Services Inspection Unit (DSIU). To be successful in this role, you will have excellent administrative, organisational, interpersonal and communication skills.

Job details

The Administration Officer (DSIU) will -

• Provide secretarial and administrative support to the OQO including monitoring, prioritising, actioning incoming correspondence, emails and reports, answering phone calls.
• Develop and maintain administrative procedures, databases and systems to support the team's workflows.
• Manage group mailboxes.
• Maintain efficient administrative record management processes and systems, prioritising workload effectively.
• Prepare information and documentation for loading onto the Office website and intranet.
• Liaise effectively with teams within the Office and external stakeholders.
• Contribute to the effective operation of OQO's reception including greeting visitors, directing inquiries and accepting deliveries.
• Support collection and reporting of statistics, support projects and arrangements for meetings and events.
• Help prepare for officers' visits across Queensland for inspections, including liaising with external contacts to arrange visits and preparing materials for these visits, organise travel and accommodation.
• Undertake research and enquiries as directed to help team members conducting inspections or reviews.
• Effectively organise meetings/events as required including the typing and distribution of meeting schedules, agendas and secretariat duties in a timely manner. Providing administrative support for recruitment activities.
• Assist with other operational tasks as required.

You will be expected to:

• model exemplary standards of personal integrity and ethics and demonstrate the Office's values in all interactions internal and external to the Office.
• work collaboratively with other team members, participate in meetings and training programs, and actively monitor, review and assist with improvements to policy, procedure, process and administrative practice across The Office and stakeholder agencies
• provide support and guidance for a culturally inclusive and safe workplace, ensuring cultural identity and perspectives are valued
• adhere to the QO Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives and legislation
• meet personal performance expectations and standards
• undertake other duties as directed by relevant senior officers.

We will assess your suitability for this role by looking at what you have done previously – the knowledge, ability, skill and experience you have built, your potential for development and how this will benefit this Office.  

Within the context of this role, the ideal applicant will be someone who:

Vision: Understands how the organisation's role and purpose relates to their own work and the work of the team. Prioritises projects and tasks efficiently, in line with team commitments. Role models professional conduct, positivity, work focus and respect for others. Remains composed under pressure, accepts decision-making responsibility and understands when to escalate issues.

 Results: Communicates effectively, taking account of the needs of different stakeholders, builds rapport and establishes good working relationships. Achieves results through careful planning and organisation. Coaches and mentors team members to enable the achievement of shared outcomes.

Accountability: Supports team members in their work within legislative and policy frameworks. Analyses information identifies risks and evaluates possible solutions to mitigate risks. Models commitment to improving performance through self-reflection, feedback, sharing expertise and learning.

Technical expertise: Sound written communication skills and interpersonal skills.  Ability to work with a wide range of stakeholders, including Aboriginal people and Torres Strait Islander people and other relevant stakeholder groups.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

***APPLICANTS ARE TO APPLY ONLINE*** Please Note: Any documents attached to Smart Jobs or submitted by email must be in Microsoft Word 2003 or above, Open Office or PDF.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Guidelines for Applicants (PDF, 486KB)
  Information Package for Applicants
  
  Administration Officer - role description (PDF, 381KB)
  Role Description