Join the Queensland Parliamentary Service as a Senior End-User Computing Engineer and play a key role in delivering secure, high-performing technology services to Members of Parliament and staff across Queensland. Based in the IT Operations team, you will lead the development and maintenance of our Windows 11 Standard Operating Environment, manage enterprise-scale deployments, and provide expert-level support across a geographically dispersed network. You will provide on-call support during Parliamentary Sitting Weeks (up to 15 weeks a year) via an On-Call schedule. This is a dynamic opportunity to contribute to the digital backbone of Queensland’s democratic process.

Job details

The IT Operations team at the Queensland Parliamentary Service is seeking a driven and experienced Senior End-User Computing Engineer. In this key role, you'll take ownership of our Windows Standard Operating Environment (SOE), lead large-scale deployments across a statewide network, and deliver expert support that ensures a secure, consistent, and high-performing experience for Members and staff.

About the IT Service Area

Located within the Strategy, Policy and Planning Division, our IT Service Area comprises three dynamic teams:

• ICT Categories and Contracts
• Enterprise Architecture and Program Delivery
• IT Operations

This role is a permanent appointment and sits within the IT Operations team, responsible for delivering high-quality, secure, and responsive end-user computing services that underpin the operations of Parliament.

About your new role

As the Senior End-User Computing Engineer, you will:

• Maintain and enhance Windows 11 SOE using Intune and automation tools.
• Implement ACSC Essential Eight controls and respond to cyber incidents.
• Lead statewide device rollouts with zero-touch provisioning.
• Provide Level 3 support, mentor staff, and build knowledge resources.
• Package and deploy apps and patches via Intune and scripting.
• Deliver desktop support aligned with SLAs and minimise downtime.
• Manage vendor relationships, RMAs, and SLA performance.
• Maintain asset records and contribute to ServiceNow documentation.
• Improve processes through automation and SOP updates.

What we're looking for

We're seeking a technically skilled and client-focused professional who thrives in a dynamic environment and enjoys solving complex problems. You'll bring deep expertise in endpoint management and a passion for continuous improvement.

To succeed in this role, you'll have:

• Proven experience in Windows 10/11 SOE development and enterprise deployments using Intune.
• Strong knowledge of Active Directory, Group Policy, Azure, and scripting (PowerShell, VBScript).
• Familiarity with ACSC Essential Eight and a commitment to cybersecurity best practices.
• Excellent communication skills and a collaborative mindset to mentor and uplift team capability.

You will also share the qualities of our team members:

Client focused: we put ourselves in the client's shoes

Committed: we do what we say - accountable to ourselves and the team

Change agent: we embrace change and support our clients to embrace tech changes

Critical thinker: we solve problems for our clients, if we can't deliver what they ask for we look for alternatives

Curious: we constantly seek to improve our knowledge in our respective fields – we strive for perfection

Your Qualifications

The following is highly desirable:

• A degree and/or recognised qualifications in ICT or a related discipline.
• Certifications in project management, agile or continuous improvement methodologies.
• ITIL certification and Microsoft certifications related to SOE and Intune management.

How to apply

Applicants are required to submit the following through the SmartJobs website:

• A current resume.
• A suitability statement, no more than two (2) pages outlining your suitability for the role against the role requirements and alignment to our organisational and team values.

Applicants are strongly encouraged to peruse the Role Description and Application Information Package attached in SmartJobs.

All applications will remain current for 12 months after the closing date.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application Information Package_Precinct Roles (PDF, 607KB)
  Information Package for Applicants
  
  Senior End-User Computing Engineer - Role Description (PDF, 556KB)
  Role Description