Parliamentary Chamber and Education Services is seeking a motivated Team Leader to support Chamber operations and deliver engaging public and school tours at Queensland’s Parliament. This role combines chamber support, education services, and frontline visitor engagement in a unique and rewarding parliamentary environment.

Job details

Do you have a passion for delivering exceptional visitor experiences and supporting the work of Queensland's Parliament? Are you looking for a unique and dynamic role that combines public engagement, education, and frontline chamber operations?

Parliamentary Chamber and Education Services is seeking a professional and motivated Team Leader – Chamber and Tours to join our team. This role plays a key part in supporting the Legislative Assembly during parliamentary sittings while delivering engaging public and school tours across the historic Parliamentary Precinct.

Key Objectives

• Provide effective support services in the Legislative Assembly Chamber.
  • Deliver high‑quality public and student tours, including interactive educational experiences.
  • Provide administrative support to the Parliamentary Education and Liaison Team.
  • Support the Parliamentary reception team when required.

Your Role

• Assist with the smooth operation of the Chamber by providing timely and accurate support during parliamentary sittings.
  • Lead and deliver informative tours for school groups, community members, and visitors, ensuring a positive, engaging, and educational experience.
  • Train, induct, and provide ongoing development and support to new and existing team members, ensuring consistent service delivery and high performance.
  • Prepare tour materials, coordinate bookings, and support the development of educational activities.
  • Provide administrative support for Chamber and Education Services, including documentation, correspondence, and scheduling.
  • Support reception operations by welcoming visitors, responding to enquiries, and upholding security and protocol requirements.
  • Contribute to broader Parliamentary Services projects, providing additional administrative support as required.

What We're Looking For

• Well‑developed oral communication skills and confidence presenting to diverse audiences.
  • Strong interpersonal skills, including the ability to maintain effective relationships with internal and external stakeholders, and a high level of professionalism and confidentiality.
  • Ability to work independently, meet deadlines, and manage competing priorities.
  • Capability to conduct tours and work effectively within the Legislative Assembly Chamber environment.
  • Demonstrated ability using computer systems including email, internet, word processing, and spreadsheets - or the ability to become proficient within a reasonable period.
  • Thorough knowledge of Parliamentary procedures or the ability to acquire this knowledge.
  • Ability to build, nurture, and maintain a cohesive team culture that encourages collaboration and connection.

How to Apply

If you're excited by the opportunity to contribute to the work of Queensland's Parliament and deliver engaging public and educational experiences, we'd love to hear from you.

Apply now via the SmartJobs website with your resume. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application Information Package_Precinct Roles (PDF, 436KB)
  Information Package for Applicants
  
  Team Leader - Parliamentary Attendants (Chamber and Tours) (PDF, 819KB)
  Role Description