Do you have a passion for enterprise networking and a desire to grow your technical career in a dynamic, high‑impact environment? Are you looking for a role offering hands‑on experience across network infrastructure, Wi‑Fi, telephony, AV and security systems?

Parliamentary Service is seeking an enthusiastic Associate Network Engineer to join our ICT Operations team. In this role, you'll support the stability, performance and security of critical technology services across the Parliamentary precinct. Working closely with the Network Engineer and broader IT teams, you'll gain exposure to diverse technologies while developing your professional capabilities in a supportive environment.

This is a 12‑month opportunity with the possibility of extension.

Key Objectives

• Assist in monitoring, maintaining and supporting network, telephony, AV and security infrastructure.
• Provide L1 and L2 technical support and escalate issues appropriately.
• Contribute to seamless IT service delivery through teamwork, communication and strong customer focus.

Your Role

• Monitor and log performance of network, Wi‑Fi and telephony services, escalating issues when required.
• Assist with configuration and maintenance of routers, switches, wireless access points and firewalls under supervision.
• Provide L1/L2 support for networking, telephony and AV‑related issues.
• Support equipment preparation, testing and reliability for operationally critical days and AV/streaming continuity.
• Maintain accurate documentation, asset records and incident logs.
• Assist with project activities including testing, deployment and integration of network, telephony and AV solutions.
• Work collaboratively with internal IT teams, vendors and contractors.
• Deliver excellent customer service in‑person and remotely, ensuring clear communication and timely resolution.
• Participate in ongoing learning to expand skills in enterprise networking, telephony and security platforms.
• Undertake additional duties as directed by the Network Engineer or ICT leadership.

What We're Looking For

• Foundational knowledge of switching, routing, Wi‑Fi, firewalls and enterprise telephony.
• Experience providing L1/L2 support, including monitoring, troubleshooting and incident management.
• Strong communication and customer service skills with the ability to work constructively in a team.
• Ability to remain calm under pressure and contribute to problem solving.
• Commitment to developing skills in platforms such as Cisco Webex, CCNA pathways, Extreme Networks, FortiGate SD‑WAN, Cisco Meraki SD‑WAN or PRTG.
• Experience in an ITIL‑aligned environment and using ITSM tools for incident, request and change processes.
• Telecommunications or carrier network vendor management experience (desirable).
• Relevant degree or ICT qualifications; certifications such as Network+, CCNA, Extreme, FortiGate, SonicWall, ITIL or project management credentials are an advantage.

How to Apply If you're eager to grow your career and contribute to secure, reliable and modern ICT services, we'd love to hear from you.

Submit:

• Your resume
• A Suitability Statement (max 2 pages) addressing the experience, skills, knowledge and abilities in the Role Description.

All applications must be lodged via SmartJobs. Applicants should review the Applicant Information Package and Role Description.