The Assistant Electorate Officer supports the Member for Rockhampton by providing administrative, community engagement and constituent support services. This role contributes to positive outcomes for the community and ensures the effective operation of the Electorate Office.

Job details

Do you have a passion for helping people, strengthening community connections, and supporting the work of Queensland's Parliament? Are you looking for a meaningful role where every day is different and where you can make a real difference in your local community?

Parliamentary Services is seeking a professional, organised and community‑minded Assistant Electorate Officer to join Mrs Donna Kirkland MP, Member for Rockhampton. This role supports the Member and Electorate Officer in delivering high‑quality services to constituents, engaging with local organisations, and assisting with the daily operations of a busy electorate office.

Key Objectives

• Provide high‑quality administrative and support services to the Electorate Office.
• Assist constituents and community groups by responding to enquiries and helping to resolve concerns.
• Support the smooth day‑to‑day operations of the Member's office.

Your Role

• Assist with diary management, coordinating appointments, community events and meetings.
• Provide administrative support including correspondence, research, data entry and record keeping.
• Help prepare briefing materials, community information and maintain office systems.
• Monitor local issues through community interactions, media and networks to support the Member's awareness.
• Assist with travel arrangements and liaise with Parliamentary Travel where required.
• Respond to constituent enquiries via phone, email and in person, offering information, referrals and support.
• Maintain positive relationships with community organisations, government agencies and local stakeholders.
• Support community engagement activities including events, newsletters, surveys and correspondence.
• Assist with managing the Member's social media and website under direction.
• Provide general office support including filing, ordering supplies, maintaining documentation and assisting with security and office procedures.
• Support the Electorate Officer and supervise volunteers when required.

What We're Looking For

• Excellent communication and interpersonal skills to engage effectively with people from all backgrounds.
• High levels of professionalism, discretion and sound judgement.
• Strong organisational skills with the ability to manage competing priorities in a busy office environment.
• Ability to work independently and take initiative when required.
• Good literacy and computer skills, with the ability to learn new systems quickly.
• A commitment to the Member's values and the Parliamentary Service's values of Innovation, Learning, Integrity, Clients and People.

How to Apply

If you are community‑minded, organised and passionate about supporting your local Member of Parliament, we encourage you to apply.

Submit your application via the SmartJobs website, including your resume and the details of two professional referees.

Applicants are encouraged to review the Applicant Information Package and Role Description available on SmartJobs.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Assistant Electorate Officer - Position Description - Rockhampton (PDF, 350KB)
  Role Description
  
  Application Information Package_Electorate Office Roles (PDF, 639KB)
  Information Package for Applicants