Casual opportunities to provide an efficient and effective patient focused administrative support and service within the Hospital and Health Service. Facilitate service delivery and be flexible in supporting several areas such as Ward Reception, Call Centre, Outpatient Reception, Admissions & Pre-Admissions, Trust Office, Telehealth, Discharge Review bookings and Private Practice Clinic

Job details

About the role

Casual opportunities to provide an efficient and effective patient focused administrative support and service within the Hospital and Health Service.  Facilitate service delivery and be flexible in supporting several areas such as Ward Reception, Call Centre, Outpatient Reception, Admissions & Pre-Admissions, Trust Office, Telehealth, Discharge Review bookings and Private Practice Clinic

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• This position is required to have full working knowledge of all area's within the TPCH Front of House Administration which services areas such as Ward Administrators, Outpatient Call Centre, Outpatient Reception, Admissions & Pre-Admissions, Patient Enquiries, Trust Office, Telehealth and Discharge Review bookings, Private Practice Clinic. Position requires a high level of flexibility and varies regularly according to operational requirements.
• High Level of keyboard and word processing skills focusing on high attention to detail in a busy Outpatient Department. Ability to obtain skills in computerised information systems, including appointment scheduling and billing systems (e.g. HBCIS, Medirecords), Patient Flow systems such as QFLOW.
• Ensuring the maintenance of compulsory high-level patient data information within the Hospital and Health Service Outpatient and Inpatient environment.
• Where appropriate maximise opportunities for the district by identifying and discussing options with patients whom have private health cover providing an informed election choice.
• Use high level Patient Focused customer service to interact and negotiate successfully with members of the public and work as an effective member of a multi-disciplinary team to ensure appropriate and effective outcomes.

How to apply

Please provide the following information to the panel to assess your suitability:

1. Your current CV or Resume, including referees. You must seek approval prior to nominating a person as a referee.  Referees should have thorough knowledge of your work performance and conduct, and it is preferable to include your current/immediate past supervisor.  By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel.  If you do not wish for a referee to be contacted, please indicate this on your CV or Resume.
2. Complete and upload questionnaire attached to the Job Advertisement

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services;  and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• PCH618858 Role Description (PDF, 313KB)
  Role Description
  
  Applicant Questionnaire (Word, 89KB)
  Information Package for Applicants
  
  Application Support (PDF, 860KB)
  Information Package for Applicants
  
  Benefits for working with MN (PDF, 1.00MB)
  Information Package for Applicants