Are you a customer focused professional who enjoys helping people navigate complex situations and make informed decisions? Join our Customer Experience and Delivery (CED) program, where you will play a crucial role in empowering Queenslanders with trusted financial advocacy, education, and services. You will be at the heart of customer interactions, addressing complex situations to create positive impacts. Use your empathy, resilience, and financial acumen to make a difference.

Job details

In this role, you will deliver trusted financial decision‑making support and advocacy to Queenslanders, many of whom may be experiencing vulnerability, grief or significant life changes. You will manage a diverse customer matters and provide high‑quality, empathetic service while applying legislation, policy and sound judgement. 

Why join QPT?

• Customer engagement - Support Queenslanders by providing financial decision‑making advocacy and services that protect their rights, interests and wellbeing.
• Collaborative and outcome‑focused relationships - Foster supportive relationships that empower customers to make informed choices.
• Enhance your capability - Grow your capability in customer service, decision‑making and key legislative frameworks across financial management, deceased estates, Power of Attorney and Wills.
• Public sector career - Build your experience within a government organisation, with access to learning, development and career pathways across the Queensland public sector.

About you

You possess a strong customer focus and the ability to work well in a team environment. You can multitask whilst working effectively in a fast-paced environment with competing priorities, be well-organised and take pride in providing a service to the Queensland community.

You'll succeed in this role if you bring:

• Ability to work effectively and collaboratively in a team.
• Desire to provide proactive and high-quality customer service and support.
• A positive, empathetic attitude with a solution focus and pleasant approach.
• Conflict resolution, negotiation and influencing skills to assist in the de-escalation of challenging situations and behaviours.
• Hard-working and committed to the role and the organisation.
• Ability to maintain focus and remain optimistic under pressure.
• Meticulous and highly attentive to detail with the ability to thrive in a busy work environment.
• Ability to interpret and apply legislation, policy and procedures and work within delegated limits when making decisions.

Interested in applying?

Please provide the following information in your application:

• A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying
• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 - Public Trust Officer Customer Experience and Delivery (PDF, 304KB)
  Role Description