Are you a people focused leader passionate about delivering quality services that support Queenslanders through important life events? Queensland Public Trustee (QPT) is seeking a Principal Public Trust Officer to join our Customer Experience and Delivery (CED) program.

Job details

In this role, you will lead a frontline team delivering financial administration services, while managing complex and sensitive matters. You will provide professional advice to customers and stakeholders, mentor staff, and ensure performance and service outcomes are achieved.

This is a permanent full-time opportunity available statewide (from any QPT office).

Why join QPT?

• Lead meaningful work – Guide a frontline team delivering financial administration that make a real difference in the lives of Queenslanders.
• Step into leadership – Manage people, performance and complex matters while developing your leadership capability in a supportive environment.
• Work with impact and purpose – Contribute to positive outcomes for customers navigating significant life events within financial management.
• Stability and growth – Enjoy a permanent AO5 role with professional development opportunities and public sector benefits.

About you

You are a confident and capable leader with a strong background in customer service, financial administration and advocacy, who can manage complexity while supporting and developing others.

You will bring:

• Proven experience leading and mentoring staff to achieve performance, service and quality outcomes.
• Demonstrated ability to manage complex or sensitive matters, particularly relating to disability‑related matters.
• Strong customer focus with the ability to manage escalated enquiries and provide clear, professional advice.
• Sound financial and administrative capability, including reviewing statements of account and ensuring compliance with legislative and audit requirements.
• Well‑developed organisational skills with the ability to balance people leadership, casework and operational responsibilities.

Interested in applying?

Please provide the following information in your application:

• A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO5 - Principal Public Trust Officer, Customer Experience and Delivery (PDF, 301KB)
  Role Description