We’re looking for a skilled and strategic Senior Content Designer to lead the design and delivery of user-focused digital content across Queensland Public Trustee (QPT) online platforms. You’ll play a key role in shaping how the community engages with our services—ensuring content is clear, accessible, and consistent with government-wide digital best practices.

Job details

We're looking for a skilled and strategic Senior Content Designer to lead the design and delivery of user-focused digital content across Queensland Public Trustee (QPT) online platforms. You'll play a key role in shaping how the community engages with our services—ensuring content is clear, accessible, and consistent with government-wide digital best practices.

What you'll be doing

Working within the Digital Delivery team, you'll bring a strong editorial and technical background, a data-driven mindset, and a passion for collaborative problem-solving. You'll have the opportunity to influence digital standards, support cross-team initiatives, and contribute to a seamless customer journey across all digital touchpoints.

• Develop and maintain high-quality, accessible digital content aligned with QPT's service goals and the Queensland Government's digital standards.
• Collaborate with stakeholders, subject matter experts and vendors to co-design content that is customer-focused and easy to navigate.
• Lead the  continuous improvement of digital content standards, governance processes, and evaluation frameworks.
• Use web analytics and insights to evaluate and improve content performance and user experience.
• Provide strategic content design advice and support to teams across the business.
• Contribute to digital capability uplift through coaching  and best-practice design guidance.
• Work closely with communications, customer service, and media teams to create a consistent and effective digital presence.

What we're looking for

We're seeking a collaborative digital content design professional with a strong foundation in user-focused design. You'll bring experience creating accessible, engaging content, preferably in a public sector or regulated environment. With strong writing and editing skills, a working knowledge of digital best practices, and ideally experience with Squiz DXP.

• Experience designing and managing content for websites or digital platforms, ideally in a public sector or regulated environment.
• Strong writing, editing, and digital publishing skills with attention to detail.
• Knowledge of content accessibility, user experience principles, and responsive design.
• Experience using CMS platforms—Squiz DXP proficiency is highly regarded.
• Confidence working with web analytics, insights, and feedback to improve digital services.
• Excellent collaboration, communication, and stakeholder engagement skills.
• A passion for inclusive, data-informed design and improving customer experience.

This is a permanent full-time opportunity based in Brisbane CBD. To learn more about this role, please download the role description.

What we offer

• Be part of a values-driven organisation committed to ethical service, transparency, and public trust.
• Influence key governance areas with real impact on community outcomes.
• Enjoy flexible work arrangements and a supportive culture that prioritises wellbeing and professional growth.
• Work with a collaborative team that values innovation, diversity, and inclusion.

How to apply

If you are interested in working with us, please provide the following information:

• Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
• A cover letter (no more than two pages) outlining recent examples of your ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role, as outlined above.
• Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years.   If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
• Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO6 - Senior Content Designer, Information and Technology, Brisbane (Permanent) (PDF, 207KB)
  Role Description