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Principal Public Trust Officer
Toowoomba
Join our team as the Principal Public Trust Officer, leading a dedicated unit within the Customer Experience and Delivery (CED) Program of the Queensland Public Trustee (QPT). You'll manage a team, oversee complex estates, and provide expert guidance on deceased estates, trust matters, and estate planning. Your leadership will ensure efficient, high-quality service delivery, while your mentorship will help develop our staff. Use your frontline customer-facing experience, strong time management, and decision-making skills, to excel in this position. This role involves handling sensitive cases, preparing financial reports, and representing QPT at tribunal hearings as required. Make a difference in the community with the QPT.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO5 |
| Workplace Location | Toowoomba region |
| Job ad reference | QLD/PT50/25 |
| Closing date | 01-Jun-2025 |
| Job duration | Temporary 28 July 2025 up to 24 July 2026 |
| Contact person | Brooke Liddle |
| Contact details | 0408 783 129 Access the National Relay Service |
About the role
At the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a commitment to delivering trusted, financial decision-making advocacy, education, and services that empower Queenslanders to navigate crucial life events. From financial management for clients with impaired capacity to deceased estate administration and a Will-making service, we are dedicated to providing comprehensive support.
As a Principal Public Trust Officer, you'll be an integral part of the CED Program, managing a work unit within QPT's core business ensuring the successful performance and key activities of your team to achieve our organisational goals. You will be responsible for the management of complex and sensitive estates, acting as a financial administrator, trustee, or executor. This position is situated within the deceased estates unit. Your expertise will be crucial in providing high-quality advice and support to management, customers, and staff. You will review documents, oversee file management, and handle complex cases, ensuring that even the most challenging enquiries are resolved efficiently and effectively. Reporting to the Assistant Manager, you will lead a small team of dedicated customer service professionals.
This is a temporary full-time opportunity from 28 July 2025 up to 24 July 2026 based in Toowoomba. Please download the role description for more information.
About you
You possess robust analytical and conceptual skills, coupled with a dedicated customer focus and a collaborative approach to team dynamics. Thriving in a fast-paced environment with competing priorities, you demonstrate exceptional multitasking abilities and take pride in delivering impactful services to the Queensland community.
To excel in this role, the following attributes will be your keys to success:
- Leadership experience with proven ability to mentor and coach a team
- Proactively committed to delivering high-quality customer service
- Possess a positive, empathetic attitude with a solution-focused approach
- Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation
- Ability to maintain focus and optimism under pressure, ensuring steady performance
- Competence in interpreting and applying legislation, policy, and procedures within delegated limits.
What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing
How to apply
If you are interested in working with us, please provide the following information:
- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than one page) outlining recent examples of your ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.
Further information
The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
