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Senior Business Improvement Officer
Statewide
Are you passionate about turning ideas into action, driving improvement and delivering better outcomes for customers? Queensland Public Trustee (QPT) is seeking a Senior Business Improvement Officer to join our team. In this role, you will lead, coordinate and support business and customer improvement initiatives that enhance service delivery, strengthen operational performance and contribute to better customer outcomes. You will work collaboratively across the organisation to identify opportunities for improvement, bring people together and turn ideas into action in support of QPTￂs organisational priorities and Customer First value.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Management |
| Classification | AO6 |
| Workplace Location | Flexible |
| Job ad reference | QLD/PT56/26 |
| Closing date | 03-Nov-2026 |
| Job duration | Permanent |
| Contact person | Melanie Banner |
| Contact details | 07 3564 2564 Access the National Relay Service |
Working closely with leaders, subject matter experts and stakeholders, you will facilitate continuous improvement activities, provide practical advice and support change initiatives that improve efficiency, effectiveness and customer outcomes.
This is a permanent full-time opportunity based statewide across Queensland.
Why join QPT?
- Drive meaningful organisational improvement: Lead initiatives that enhance processes, systems and ways of working across the organisation.
- Influence positive change: Work with leaders and stakeholders to identify opportunities, solve complex business challenges and support informed decision-making.
- Apply your analytical expertise: Use data, research and business insights to recommend and implement sustainable improvements.
- Put customers first: Help improve how we work and deliver services, creating practical improvements and better outcomes for the customers we serve.
About you
You are a proactive, solutions-focused professional who enjoys getting things done and turning ideas into action. You can bring people together, navigate competing priorities and work across teams to deliver practical improvements and positive customer outcomes.
To excel in this role, the following attributes will be your keys to success:
- Demonstrated experience leading, coordinating or supporting business improvement, process review or organisational change initiatives.
- Strong analytical and problem-solving skills, with the ability to identify improvement opportunities and develop practical recommendations.
- Proven ability to engage, influence and collaborate with a diverse range of stakeholders.
- Ability to influence and collaborate across teams without direct authority, navigate ambiguity and maintain momentum across competing priorities.
- Well-developed project management skills, including the ability to manage competing priorities and deliver outcomes within agreed timeframes.
- Excellent written and verbal communication skills, with the ability to prepare reports, business cases, presentations and recommendations for a range of audiences.
- A commitment to achieving practical outcomes that create value for the organisation and the customers we serve.
Interested in applying?
Please provide the following information in your application:
- A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
- Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
- Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.
Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.
QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
