Are you a proactive individual with a flair for customer service? Join our Customer Experience and Delivery program, we currently have a temporary full-time position available for a Public Trust Officer. You will be at the heart of customer interactions, addressing complex situations to create positive impacts. Use your empathy, resilience, and financial acumen to make a difference. If you thrive in a dynamic team environment and value community service, this is your chance to shine!

Job details

About the role

The Customer Experience and Delivery (CED) portfolio at QPT empowers Queenslanders to plan and prepare for key life events through trusted financial services. From financial management to deceased estate administration, our team is committed to delivering quality support to our community.

As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for individuals facing diverse situations.

At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer cases, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.

Please note this is a temporary full time position up to 6 months, located at our Bundaberg office.

About you

You are individuals with sound analytical and conceptual skills, a strong customer focus and the ability to work well in a team environment. The successful candidates will be able to multi-skill whilst working effectively in a fast-paced environment with competing priorities, be well-organised and take pride in providing a service to the Queensland community.

The following attributes will help you succeed as a PTO:

• Proactive commitment to providing high-quality customer service
• Positive, empathetic attitude with a solution-focused approach
• Proficient conflict resolution, negotiation, and influencing skills for de-escalation
• Strong work ethic and dedication to the role and the organisation
• Capability to maintain focus and optimism under pressure
• Meticulous attention to detail and ability to thrive in a busy work environment
• Competence in interpreting and applying legislation, policy, and procedures within delegated limits

What we offer

• A fulfilling role where your skills directly impact lives
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive culture prioritising employee mental health and wellbeing

Interested in applying?

If you're ready to make a difference in the lives of Queenslanders, please submit your resume and a cover letter (no more than one page) outlining your motivation and suitability for the position.

For more information, please download the attached role description.

The QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support.  We have been looking after Queenslanders and their families since 1916.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 - Public Trust Officer, CED, Bundaberg (Temporary) (PDF, 146KB)
  Role Description