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Customer Liaison Officer, National Redress Scheme
Brisbane
Are you passionate about making a real difference in people’s lives? Join our dedicated team at the Queensland Public Trustee (QPT) as a Customer Liaison Officer within the National Redress Scheme (NRS) unit. You'll be the first point of contact for survivors of institutionalised child sexual abuse, providing trauma-informed support under the National Redress Scheme. Your role involves assessing eligibility, offering specialist guidance, and collaborating with internal and external stakeholders to ensure optimal outcomes. Bring your compassion, sound judgement, and commitment to a positive, inclusive work environment.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO5 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/PT61/24 |
| Closing date | 28-Jul-2024 |
| Job duration | 30 September 2024 to 30 September 2025 |
| Contact person | Damien Martin |
| Contact details | 07 3564 2280 Access the National Relay Service |
About the role
The Queensland Public Trustee (QPT) is dedicated to making a positive difference in the lives of Queenslanders. Within our Customer Experience and Delivery (CED) program, we have an established unit to support survivors of institutionalised child sexual abuse, in response to the National Redress Scheme (NRS).
As a Customer Liaison Officer, you will be the first point of contact for all inbound enquiries from survivors seeking support through the NRS. Your primary responsibilities will include offering compassionate, trauma-informed assistance and evaluating their eligibility for the National Redress Scheme. This position requires effective collaboration with multiple stakeholders, managing sensitive information discreetly, and fostering a supportive and inclusive atmosphere. Your efforts will directly contribute to creating a positive, supportive environment for survivors of institutionalised child sexual abuse.
This is a temporary fixed term opportunity based in Brisbane CBD from 30 September 2024 to 30 September 2025. To learn more about this role, please download the attached role description.
About you
You are a compassion individual with the ability to navigate complex stakeholder networks. You possess expertise in trauma support with a deep understanding of and sensitivity to the trauma experienced by survivors of institutionalised child sexual abuse, providing non-judemental support is crucial.
The following attributes are keys to your success in this role:
- Ability to handle sensitive information with discretion and maintain a high level of professionalism.
- Personal resilience and established self-care practices.
- Effective stakeholder management skills with the ability to build rapport quickly.
- Ability to listen attentively and understand the needs and concerns of survivors.
- Excellent verbal and written communication skills to interact effectively with survivors, their families, and various stakeholders.
- Ability to convey complex information clearly and empathically.
- Ability to interprete and apply legislation, policy, and procedures within delegated limits.
- Strong organisational and multitasking abilities to manage a caseload of complex files efficiently.
What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing
If you are dedicated, compassionate, and ready to help Queenslanders navigate through challenging times with dignity and support, we invite you to apply for the role of Customer Liaison Officer. Join us in our mission to make a positive difference in the lives of Queenslanders.
Join us at the Public Trustee and be part of a team that truly makes a difference. If you are ready to use your skills and compassion to support survivors and foster positive change, we encourage you to apply.
Interested in applying?
Please provide the following information:
- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining recent motivation and your ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.
QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
