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Public Trust Officer
Cairns
Are you ready to make a meaningful impact in the lives of Queenslanders? Join the Cairns office as a Public Trust Officer! In this role, you'll have the opportunity to help individuals plan their futures by preparing essential legal documents such as Wills and Powers of Attorney. Be part of a supportive team environment where you'll contribute to the delivery of trusted financial services to the community. This is your chance to play a vital role in shaping the future of estate planning in Queensland.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Cairns region |
| Job ad reference | QLD/PT66/25 |
| Closing date | 11-Aug-2025 |
| Job duration | Permanent |
| Contact person | Ben Rosenquist |
| Contact details | 07 4040 7364 Access the National Relay Service |
The Customer Experience and Delivery (CED) division at the Queensland Public Trustee (QPT) empowers Queenslanders to plan and prepare for key life events through trusted financial services. From financial management to deceased estate administration, our team is committed to delivering quality support to our community.
As a Public Trust Officer (PTO) with the QPT, you'll provide expert financial advice and guidance, helping customers navigate complex situations such as estate administration, financial management, and trust services. Your main focus will involve preparing legal documents such as Wills and Enduring Powers of Attorney, ensuring customers receive timely and appropriate service and advice. You'll be at the forefront of customer interactions, offering empathetic, high-quality service to individuals from diverse backgrounds, many of whom are facing vulnerable circumstances.
This is an exciting permanent full-time opportunity based in our Cairns office. Please download the role description for more information.
About you
You are a motivated and empathetic individual who thrives in a busy customer-focused environment. You are well organised and have the ability to work autonomously, but also excel as part of a team.
The following attributes will help you succeed as a PTO:
- Proactive commitment to providing high-quality customer service
- Positive, empathetic attitude with a solution-focused approach
- Proficient conflict resolution, negotiation, and influencing skills for de-escalation
- Capability to maintain focus and optimism under pressure
- Meticulous attention to detail and ability to thrive in a busy work environment
- Competence in interpreting and applying legislation, policy, and procedures within delegated limits.
What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing.
If you're ready to make a difference and bring your skills to a role where your action matters, join us at the Queensland Public Trustee. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.
Interested in applying?
Please provide the following information:
- A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
- Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
- Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.
Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.
Further information
The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
